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I lost sound and mic

Endale
Beginner
730 Views

I lost the sound and mic from my HP Laptop. I tried to update the Audio driver but I am getting an error message "Window could not find driver for your device".

I attached ssu scans please check and give me an advice to fix the sound and mic issues on my laptop.

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4 Replies
VonM_Intel
Moderator
631 Views

Hello, Endale.

Thank you for posting in our Community and for providing your SSU report. Let me help you with this type of issue.

However, I understand that you have a laptop. Since this is an OEM (HP laptop) original equipment manufacturer device, please take into consideration that our support may be limited since we are not familiar with the technology, settings, customizations, custom drivers, and features that the OEM has designed and installed your system, nevertheless, I will do my best to assist you with your concern. 

If a newer graphics driver is available from your computer manufacturer, we recommend you install that driver instead. To learn more about installing an Intel driver on your OEM system, refer to this article. If you encounter any issues with the Intel driver, please report them to us.

 

You mentioned that you tried to update the audio driver but encountered the error message, "Windows could not find a driver for your device." Could you please share the steps or procedures you followed to update the audio driver? This information will help us identify any potential incompatibility issues with the driver you've installed.

 

Also, I would like to know if you manually updated the audio driver. Could you please provide a download link or specify where you downloaded the audio driver? This will help us determine if these drivers are compatible with your system. Furthermore, have you tried updating and using the audio driver from your manufacturer's website?

 

Looking forward to your response. Have a nice day!

 

Best regards,

Von M.

Intel Customer Support Technician


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LeonWaksman
Super User
628 Views

Hi @Endale 

Download and install Realtek High-Definition (HD) Audio Driver.

 

Leon

 

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NormanS_Intel
Moderator
561 Views

Hello Endale,


I wanted to check if you had the chance to review the information we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 


Best regards,

Norman S.

Intel Customer Support Engineer


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VonM_Intel
Moderator
494 Views

Hello Endale,

I trust you're doing well.

I have not heard back from you, we will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.


Best regards,

Von M.

Intel Customer Support Technician


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