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idata
Community Manager
115,194 Views

I think I solve the problem that Intel HD graphics can't output HDMI or DVI signal

Jump to solution

My new computer

CPU i5 2500 k

MB Gigabyte GA-Z68A-D3H-B3

Monitor ASUS MS246H

OS Windows 7 x64

Days before, I also have the same problem that so many guys have.

 

I can't get the output from 2500K via the HDMI port and DVI port after install the driver,

 

It's fine while using the DVI or HDMI port.But when I install the driver and reboot,there is no display after the screen "Windows Starting".I go into the safe mode uninstall the driver to using the system driver,everything just go fine after reboot.And when I using the VGA port from the MB,there is no problem after install driver.I try many kinds of drivers, the HDMI and DVI port also have no display.

Now I solve the problem using the method as below:

 

1.prepare a vga-vga line,and connect it from MB vga port to monitor vga port

 

2.connect a hdmi or dvi line from mb to monitor

 

3.select the monitor output mode to VGA

 

4.power on the PC and login the system (Now it's using the vga,so there is no problem)

 

5.install or reinstall the driver and DO NOT restart after the job is over.

 

6.press WIN+P and select the duplicate mode (the second one) and press enter to confirm.

 

7.right click on your desktop and select "screen resolution" ,that you will see your monitor is seperated into two parts (1|2)

 

8.then change your monitor output mode to HDMI or DVI,Is it working now?

 

9.remove the vga line,and the output form hdmi or dvi is good

10.reboot the PC and everything is OK

Hope this method is useful to you,thanks.

1 Solution
tbox1
Beginner
61,015 Views

I SOLVED this problem.

I had the same problem long time. i have vga and hdmi output on my pc but only one was recognized. i installed several drivers,

including the special drivers mentioned in this tread to solve the 'hdmi not recognized' problem. Noting helped. So.. what helped?

Solution: 1) Completely uninstall the current Intel driver from 'device manager'

2) restart. Windows finds new device and updates it with latest intel driver! ( you could also do this manualy of course)

Problem solved: Now, for the first time Both , my vga and hdmi are recognized in the intel graphics properties! and they are bothe recognized when i plug a cable in either vga

or hdmi and i can select multiple monitors in intel grahics properties.

So always deinstall to default vga before installing driver.

cheers, Tom

View solution in original post

113 Replies
idata
Community Manager
57,318 Views

not working?

idata
Community Manager
57,318 Views

I have a work around, after the system has booted using a VGA connection

Control panel -> System -> Device Manager -> Display Adapter -> Right Click on The Intel HD Graphics -> Disable Device

Then

Control panel -> System -> Device Manager -> Display Adapter -> Right Click on The Intel HD Graphics -> Enable Device

After that the HDMI and DVI connectors work.

So if you could script this process at Windows Boot time, Disable the HD graphics card and Enable it, the HDMI output or DVI output should enable. If Intel can figure out why this trick works and fix the driver, then I would be happy.

idata
Community Manager
57,318 Views

We now believe Intel HD Graphic output to HDMI port hardware and software are defective.

We have Intel DZ68DB http://www.tomshardware.com/forum/347255-33-intel-graphic-3000-unable-detect-hdmi-display# motherboard with build in DVI and HDMI and Displayport output ports.

 

CPU is i7-2600K (and assume it has internal graphic processor). OS is Microsoft Windows 7 x64 Ultimate SP1.

 

BIOS set primary display to DVI, secondary display to HDMI.

 

Intel DZ68DB motherboard BIOS version DBZ6810H.68A.001.2011.0401.1616

 

Intel HD Graphic Processor 3000 Video BIOS 2111.0

 

Device Manager - Display http://www.tomshardware.com/forum/347255-33-intel-graphic-3000-unable-detect-hdmi-display# Driver - from Intel - 2-14-2012. Driver version: 8.15.10.2653

For weeks, this two DVI & HDMI monitors as extended displays work fine together.

 

One day, we booted the system without turn on the HDMI monitor.

 

Ever since, we are unable to make the system to detect the presence of HDMI display.

Yes, we done the device manager - device driver disable - device driver enable. Did not work.

 

Yes, we done the http://www.tomshardware.com/forum/347255-33-intel-graphic-3000-unable-detect-hdmi-display# control panel - display - change display setting - detect. Did not work.

 

Yes, we done the Intel Graphic and Media Control Panet - Multiple display. Only detect one display.

 

Yes, we disconnected the DVI display and boot with only HDMI display connected. Yes, the system booted and seemed running. But HDMI display is black.
sof_r
Novice
57,318 Views

Dude, you're genius. I was trying to make my hdmi work for several days with zero success, read ton of topics, eventually lost any hope. And your workaround made it work in just few seconds. Awesome!

UPD: unfortunately both Peter's and kachiko's solutions work only before reboot in my case.

TLace
Beginner
11,097 Views

It worked perfectly! I was installing over and over again to get the same result! thks!

Ralph
Beginner
9,764 Views

I, in the year 2020, have the same kind of issue. I have an AMD card HD 7450 and the Intel HD 4000 on board. It in an HP/Compaq Pro 6300 i7 system with 12 gig ram SSD HD etc. I have 2 mon. on the AMD and one on the Intel. Every time my system goes to sleep or is locked etc, the power saving on the 3rd monitor, a Hannspree, connected with an VGA cable, turns it off., that is OK and can't be disabled. But then, after I have logged back on, and turn the monitor on, which the display settings see and acts like it has done its job, either before I log back in or after, does not matter which, I have to disable then enable the Intel driver to get the system to extend the desktop to the 3rd monitor. Needless to say that is TOTALLY UNACCEPTABLE IN THE YEAR 2020. This problem has been around since 2012 according to this batch of complaints. THERE IS ZERO EXCUSE FOR THIS NOT BEING FIXED!!!!!!!! DO BLAME IT ON AMD OR MICROSOFT UNLESS YOU ARE WILLING TO DO SO VERY VERY PUBLICLY AND ARE GOING TO SUE THEM TO MAKE THEM FIX IT. THERE IS NO EXCUSE FOR COMPANIES WITH YOUR WEALTH TO BE PUTTING OUT SUCH JUNK FOR OVER 8 YEARS!!!!! NO EXCUSE FOR THIS STILL GOING ON. I HAVE THE LATEST DRIVERS SO NO EXCUSE!!!!!!!!!!!!!!!!!! THIS HAS BEEN GOING ON WITH OUT A PROPER SOLUTION FOR WAY TO LONG WHAT INCOMPETENCE OR GREED THAT THIS HAS NOT BEEN PERMANENTLY FIXED FOR EVER!!!!!!!

 

Thanks to all who can help with a REAL FIX, not a script to disable/enable the driver, I can do that, what I cannot do is re-write the driver code that should have the permanent fix in it. That is for Intel to do, AND THERE IS ZERO EXCUSE FOR NOT HAVING ALREADY DONE SO!!!!!!

 

Ralph

AlHill
Super User
9,761 Views

Ralph, what is the model number of your processor?

Also, do not be afraid to release the CAPS LOCK.

So we can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc

Ralph
Beginner
9,755 Views

Here is the requested info...

 

Thanks for your help,

 

Ralph

CMart25
Novice
57,318 Views

I have the same problem. Core i5 in a MOBO: Asus P8H77-I.

HDMI works fine after the driver is installed. But when I reboot: HDMI is not found by Windows 7.

sof_r
Novice
57,318 Views

Actually it is standard VGA driver works after the driver is installed and before reboot. Intel driver is invoked after reboot in the moment when login screen appears. This is why everybody get black screen after windows boot. When Intel driver gets active hdmi output fails.

Also it is interesting how Peter's workaround made HDMI work. It could give some insight for Intel about cause of problem.

RMine
Beginner
57,318 Views

Was this issue ever resolved?

I've been struggling to get a new PC up and running for a relative - its rocking a Haswell chipset with an Intel HD4600, and I'm trying to connect up a Hazro HZ27WC monitor via DVI. Sadly I'm finding that I can't get it running, either as a primary or secondary display. As described i this thread I get some activity during boot up, but then it does black. When setup as secondary, its just shown as "Digital" with the resolution and settings greyed out.

I'm stumped and its all very frustrating. If any of you guys have found a proper solution I'd love to hear about it...

JJall
Beginner
57,318 Views

Experiencing the same issue with the black screen after installing the Intel HD 4600 driver.

Disabling and Enabling sounds like a excellent simple solution, unfortunately, I'm on an ASUS Deluxe Dual MOBO that does not have a VGA output.

Appreciate any advice on how best to resolve this without the use of a VGA output.

Many thanks in advance guys!

FGale2
Beginner
57,318 Views

I too am afflicted. HD3000 Graphics. Gigabyte H61N-USB3 I3 2150 . I once found a solution somewhere when trying to make this a Mac Mini clone. It actually involved installing rebooting etc... in a certain order . My system worked for a long time both on Mac Lion & on win 7 . Now Im on win 8 and I cant find the original post I had followed. I can get my system to sporatically detect HDMI but it just flashes a horizontal random colored line or a solid pattern (currently purple) screen. Resolution detected at oddball on 42 Vizio 420VL TV, such as 3840 x 72, 1920 x 2, xxxx x 150, etc..... I can use vga and most times dvi to hdmi simultaneously. However sometimes when problematic I unplug vga reboot and dvi to hdmi out is in extended secondary mode and useless. I like to only use hdmi or dvi as I leave the VGA available to work on customer computers. Ironic as I cant seem to fix my own!!

Help please

Kevin_M_Intel
Employee
57,317 Views

Hello MovieMule,

I recommend you downloading and installing the latest driver version we have from our side. It can be downloaded at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22628&lang=eng&OSVersion=Windows%207...

It is important to mention that the driver provided before is a generic driver.

JWood9
Beginner
57,316 Views

I tried that Kevin, but I still can't get HDMI to work. I have DVI to HDMI cable (the third one since tech support decided the cables were bad). I have hooked up to 4 different TV's since tech support IBM and Samsung decided the TV's were at fault. Evidently none of the above technicians are aware of this known problem which I found by googling. Can you tell me if there is a solution? I can only get the Intel HD graphics card to work in VGA but want to use a newer, larger TV which only has HDMI inputs

DHunn1
Beginner
57,317 Views

Not familiar with this forum's timing, idiosyncracies, etc, so this comment may show up twice.

It appears there is a known solution for this problem, embedded in the latest drivers. I won't try to post the link (that seems to blow up the forum submission sequence) but I found references to the latest drivers at Dell (where I had purchased the system with the problem) and several other locations.

Uninstall and reinstall the video driver, problem goes away.

DChiv
Beginner
57,314 Views

I too am having the same problem. i7 4770K with gigabyte GA-Z87-HD3. Works fine on DVI with NO Intel HD driver loaded (Using Microsoft basic display driver). Poor performance but works with good colour.

Install the latest driver from the Intel site (3165) and I lose the DVI signal part way through Win8 loading.

Swap to VGA and the signal is there but the colours are all messed up. Eg folders are red and cannot be corrected. (I need to check the VGA cable but I do not have a spare at the moment.)

Before I knew this was a common fault I emailed Intel support and have not yet had a reply.

Will I have to buy a new graphics card? I was hoping to avoid the expense for a while, and any recommendations for a mid range card to suit the Gigabyte would be welcome.

PS I am sorry to say that none of the workarounds worked for me.

CY2
Beginner
57,311 Views

That also happened to me, except I was using a DVI connection. But I was using vista and running a old game. The start button had tiny dots all over it and it looked like 8 or 16 bit colors. I hope this gave you a hint of what do fix.

RGran2
Beginner
57,311 Views

Hi,

Someone on another forum suggested a solution - load up the Windows7 monitor driver so that DVI monitor is correctly described in Device Manager (rather than just as 'Generic Plug & Play'). This did work for me (the first 2 monitors I tried only had support for 2000/XP, but 3rd one was a more recent model). In the past, when I bought a new monitor I immediately chucked the included CD in the wastebin as I couldn't see the point!

JWood9
Beginner
57,311 Views

I finally got my problem solved. My computer was still under warranty. After many hours on the phone with IBM, they took my computer in for repairs. I got it back yesterday with a new motherboard. It works perfectly now. Same Intel HD graphic card, but new motherboard. Hope this helps.

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