Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
17774 Discussions

I was trying to update my driver by downloading the Intel® Driver & Support Assistant but when I download it and hit install it appears 0x80072EFD: unknown installation problem.

NCane
Beginner
246 Views

 I don't know what else to do, I tried to find out how to solve this error but I couldn't.

 

System-

Operational system: Windows 7 professional 64 bits(6.1, compilation 7601).

Processor: Intel(R) Pentium(R) CPU G3220 @ 3.00GHz (2 CPUS),~ 3.0 GHz.

Memory: 6144MB RAM;

 

Gadget-

Name: Intel(R) HD Graphics.

Manufacture: Intel Corporation.

Type of processor: Intel(R) HD Graphics Family.

Totally aprox. memory: 1696 MB

Screen: Screen Generic Pnp

 

Driver-

Main Driver: igdumdim64.dll,igd10iumd64.dll,i

Version: 10.18.10.4358

Date: 21/12/2015

Version of DDI: 11

Model of Driver: WDDM 1.1

 

Please help me!

 

 

 

 

 

 

0 Kudos
4 Replies
AlHill
Super User
163 Views

What is your laptop or system/motherboard model number?

IDSA is not intended for non-intel boards. You should be using the driver update tool provided by your laptop or system/motherboard manufacturer, if they have one.

There are many exclusions to non-intel boards.

Your processors are discontinued and not supported.

Also, Windows 7 is DEAD.

 

Doc

 

NCane
Beginner
163 Views

I see here, my motherboard are from ASUSTek Computer. inc

product: H81M-C/BR

version: Rev x.0x

NCane
Beginner
163 Views

but my driver are from intel no??

 

AlHill
Super User
163 Views

"but my driver are from intel no??"

 

Maybe. Or they could have been modified by ASUStek. But, that is not your question. You are asking about IDSA, not a driver.

 

Doc

Reply