Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20709 Discussions

I7-2600K Intel HD Graphics (igdkmd64) Crash Win 7 x64 when using HDMI

idata
Employee
102,145 Views

Hi,

Getting frustrated - help please. Every time I try to use an LCD TV (using mobo HDMI-out to TV HDMI-in) it results in a BSOD with STOP 0x16—telling me that the igdkmd64 did not recover. Usually before the BSOD I get something like "Display driver igdkmd64.sys stopped responding and has recovered" several times, and them–KABOOM.

The system works fine with a VGA monitor without the HDMI attached.

This is a clean Win 7x64 (Home Premium) install on a minimal system:

ASUS P8H67 B3 (Realtec HD Audio, and Realtec Gbit Network);

i7 2600K with Intel HD3000 on processor graphics

4 Gb RAM (2x 2Gb) DDR3 1333

HD - Crucial C300 128Gb SSD AHCPI.

Supposedly (?) I have the newest HW drivers

The culprit TV's are an older Olevia 42"-1080i, and a newer 26" VIZIO 1080p. Both are HDCP compliant, and both work fine with HDMI from a DVD, A/V Receiver or cable box.

So far I have tried swapping HDMI cables, tried using a DVI-out to HDMI adapter (TVs don't have DVI ports) – same result. Tried removing one memory stick (leaving only 2Gb on a single slot) same problem. Also tried with various BIOS settings -- no help. The same things happens if I booth in Safe Mode with networking, but not in Safe Mode. So, I disabled the network drivers and devices, and rebooted normally --but didn't help, same BSOD.

Have been searching the web and forums, but nothing seems to be helping.

Any suggestions are much appreciated!

0 Kudos
1 Solution
idata
Employee
75,380 Views

@Leonardo

Where did you got the old driver version? Having the same issue, wanna give it a try...

Thanks!

View solution in original post

0 Kudos
443 Replies
idata
Employee
2,615 Views

woha and i thought its a hardware problem, glad to hear thats a driver problem (more or less )

i hope that its fixed very soon. I had similar problems with the new linux drivers but they work like a charm with the newest kernel

Its a cool Effect when i start the pc with vga (normal 19" LCD) it works how it should but when i connect hdmi both screens turn black then i disconnect hdmi and the tft comes back to live, windows says that the driver had a problem. Thats the way i found out thats a driver Problem .

On my 23" LCD from LG works also great over hdmi @1080p but that was only a test my normal system for this pc is:

Windows 7 Professional x64

ASUS P8H67-M EVO

8GB RAM

Epson EH-TW2900

0 Kudos
idata
Employee
2,615 Views

Hello Robert_U,

Any news on the resolution ?

Regards,

Benoit

0 Kudos
ROBERT_U_Intel
Employee
2,615 Views

No news on a resolution at this time. The issue is still in Debug.

0 Kudos
idata
Employee
2,615 Views
0 Kudos
idata
Employee
2,615 Views

Can someone check ME FW number and Intel Gfx number on failing systems and send back the data? This would be really helpful.

0 Kudos
idata
Employee
2,615 Views
0 Kudos
MSchm21
Valued Contributor I
2,615 Views

To clarify, did you mean the Video Bios version reported in control center?

I never had this issue, can only give you a working combination for now...

Asrock H67M-B3 Bios 1.40

Video Bios: 2104.0

Driver: all driver versions working

0 Kudos
MSchm21
Valued Contributor I
2,615 Views

Your forgot the most important video bios version. Open the Intel control menu and go to Support/Info-Center to find it.

0 Kudos
ROBERT_U_Intel
Employee
2,615 Views

If anyone can get the ME Firmware revision,, usually found by running system BIOS Setup and looking in System Information, that would be very helpful.

0 Kudos
MSchm21
Valued Contributor I
2,615 Views

I'm curious about, what is a ME Firmware revision? Never heard of this.

Found mine on boot screen.

Asrock H67M-B3 1.40

ME Firmware: 7.0.4.1197= working with all drivers (TFT connected via DVI)

0 Kudos
idata
Employee
2,615 Views

Developer and Robert_U,

In my case and I assume most if not all the Asus board owners, we are using below driver from Asus/Intel. Let us know anything we can help. Thank you for all the help.

http://support.asus.com/download.aspx?SLanguage=en&m=P8H67-M%20EVO&p=1&s=39&os=30&hashedid=CkMiq3rrqw3yqO5H http://support.asus.com/download.aspx?SLanguage=en&m=P8H67-M%20EVO&p=1&s=39&os=30&hashedid=CkMiq3rrqw3yqO5H

Version 7.0.0.1118

 

DescriptionIntel Management Engine Interface V7.0.0.1118 for Windows 32/64bit XP & 32/64bit Vista& 32/64bit 7.File Size251,02 (MBytes)2010.12.29 updateDownload from

 

Global (DLM) | Global | China | P2P
0 Kudos
idata
Employee
2,624 Views

I'm not sure which number is the ME firmware one but here's some screenshots:

At boot:

http://imageshack.us/photo/my-images/8/img20110519182725.jpg/ http://imageshack.us/photo/my-images/8/img20110519182725.jpg/

http://imageshack.us/photo/my-images/852/img20110519182656.jpg/ http://imageshack.us/photo/my-images/852/img20110519182656.jpg/

System information in bios setup:

http://imageshack.us/photo/my-images/706/img20110519181921.jpg/ http://imageshack.us/photo/my-images/706/img20110519181921.jpg/

I dont know about the video bios info since windows crashes with every driver, and I'm unable to open the Intel control panel.

(using a discrete videocard at the moment)

0 Kudos
idata
Employee
2,624 Views

Asus P8H67-I Deluxe

Core i5 2500K

ME FW 7.0.4.1197

DVI to monitor OK

VGA to TV OK

DVI or HDMI to TV, any other video output is instantly blanked and I have to reboot to recover...

TV is Samsung UE46B8050

Northbridge Intel Sandy Bridge rev. 09

 

Southbridge Intel H67 rev. B3

 

Memory Type DDR3

 

Memory Size 8192 MBytes

 

Channels Dual

 

Memory Frequency 665.1 MHz (1:5)

 

CAS# latency (CL) 9.0

 

RAS# to CAS# delay (tRCD) 9

 

RAS# Precharge (tRP) 9

 

Cycle Time (tRAS) 24

 

Command Rate (CR) 1T

 

MCHBAR I/O Base address 0x0FED10000

 

MCHBAR I/O Size 19456

Manufacturer (ID) Kingston (7F98000000000000)

 

Size 4096 MBytes

 

Max bandwidth PC3-10700 (667 MHz)

 

Part number 99U5428-040.A00LF

Intel graphics driver 8.15.10.2361

0 Kudos
idata
Employee
2,624 Views

Guest wrote:

Developer and Robert_U,

In my case and I assume most if not all the Asus board owners, we are using below driver from Asus/Intel. Let us know anything we can help. Thank you for all the help.

http://support.asus.com/download.aspx?SLanguage=en&m=P8H67-M%20EVO&p=1&s=39&os=30&hashedid=CkMiq3rrqw3yqO5H http://support.asus.com/download.aspx?SLanguage=en&m=P8H67-M%20EVO&p=1&s=39&os=30&hashedid=CkMiq3rrqw3yqO5H

Version 7.0.0.1118

 

DescriptionIntel Management Engine Interface V7.0.0.1118 for Windows 32/64bit XP & 32/64bit Vista& 32/64bit 7.File Size251,02 (MBytes)2010.12.29 updateDownload from

 

http://support.asus.com/images/asus_download_pics01.gif Global (DLM) | Global | China | P2P

I'm not at home right now so i can't get into the BIOS to see what my ME version is, but when I built this machine I looked everywhere on intel's sight for the Intel Management Engine download and couldn't find it. I didn't even think to look under utilities on the ASUS sight. I have a P8H67-M EVO board. What does the Intel ME do and should I install it? I can't get anything past the 2219 driver to work without a BSOD, but I'm having no other problems that I know of.

0 Kudos
idata
Employee
2,624 Views

Intel DH67GD (B3) Mainboard

Version: AAG10206-205

BIOS Version: BLH6710H.86A.0076.2010.115.1959

Monitor: Acer AL1706 via DVI.

0 Kudos
idata
Employee
2,615 Views

Hi,

Same blackscreen problems when connected in HDMI to sony TV:

- Intel I5-2400

- ASUS H67M-Pro

- 16GB G-skill RAM

- Win 7 64 bits SP1

- Sony KDL-32V5500

Everything works fine with drivers 8.15.10.2219 delivered with motherboard CD, since april approximately the drivers install correctly but I only get black screen, have to remove them in safe mode and install again the one from CD.

Previous drivers from january-march worked correctly, but I can not seem to find to find them anywhere... Anyone has an idea where to find the last working drivers ?

Thanks for investigating on the issue INTEL guys, hope you find the problem source soon...

Ben

0 Kudos
idata
Employee
2,615 Views

Want to chime in, same problem here. P8H67 Asus EVO, the latest drivers.

The problem is - I can't go back to the 2 versions prior. That version caused the display to be way too big for my Panasonic 58" Plasma. And custom scale resolution did nothing.

Only XBMC and WMC crash with BSOD. Windows Media Player works fine.

0 Kudos
idata
Employee
2,615 Views

Further to earlier posts re experience on Asus P8H67-I Deluxe m/b: after doing full build of software but excluding the Intel display driver, found system was stable over a couple of day's use (ie just using the Windows default VGA driver). Then installed v2219 of Intel driver. System will work ok for around 30 minutes, then BSOD (using DVI). Found a VGA cable this evening and started pc with VGA output to screen. Was stable maybe 45 minutes, then got BSOD. So suggest issue is not purely related to digital display ports.

0 Kudos
idata
Employee
2,624 Views

Asus P8H67-M EVO

Core I3 2100T

Control panel reports video bios as 2080.0

Bios reports ME version at 7.0.4.1197

Only working driver is version 8.16.10.2219

All other versions tried crash as soon as an HDMI connection is plugged with BSOD referencing igdkmd64. DVI appears to work, but have not tested it for prolonged periods only long enough to roll back the driver because my primary display is a television via HDMI.

Let me know if you need any more information.

0 Kudos
idata
Employee
2,624 Views

Hi Robert,

I have 2 computers with the BSOD problem.

A intel desktopboDH67 GD (B3) with BIOS version BLH6710H.86A.0076.2010.1115.1959.

The other one is a GIGABYTE Motherboard GA-HA65M-D2H-B3 bios version F5

0 Kudos
Reply