I7-5775C / IRIS Pro 6200 Graphic Error on World War Z game

[LowSpecGamr]

Dear

I've experience graphic error captured in below linked video. This is the only game have this problem, all other game works fine. I've already tried reinstalling the game; fresh reinstall of the latest intel video driver.

Is this a known driver problem? or any modification or setting in driver can cure the problem.

https://youtu.be/EwI4IIsArW0

DxDiag file attached for diagnoistic. Thankyou

[AndrewG_Intel]

Hello @LowSpecGamr

Thank you for posting on the Intel® communities.

Just to make sure, when you said "already tried a fresh reinstall of the latest intel video driver", do you mean you try a clean install of the driver following the steps in this article? >> Clean Installation of Intel® Graphics Drivers in Windows*

Please confirm. If have not tried this process yet, we recommend following the steps on that link to reinstall the latest Intel® Graphics Driver for Windows* Version: 15.40.48.5171.

Also, please review the following suggestions:

• Make sure the latest Windows* Updates are installed
• Confirm that the latest version of the game is installed

If the behavior persists once you have confirmed the previous recommendations, please provide us with the following details:

1- Just to make sure we are on the same page, are you referring to the game "World War Z: Aftermath*"?

2- Did this game work fine before? If yes, were there any changes at the moment of the issue happening for the first time? For instance, hardware or software (Windows*, BIOS, driver, app/game updates) changes that may relate to the point when this occurred?

3- Is this behavior happening if you change the screen/video resolution, refresh rate or if test with different monitors and cables?

4- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:

• Download the Intel® SSU and save the application on your computer
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
• To save your scan, click Next and click Save.
• Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.

Best regards,

Andrew G.

Intel Customer Support Technician

[LowSpecGamr]

Dear Andrew,

Thankyou for following up, please see my responds below in red

Just to make sure, when you said "already tried a fresh reinstall of the latest intel video driver", do you mean you try a clean install of the driver following the steps in this article? >> Clean Installation of Intel® Graphics Drivers in Windows*

Please confirm. If have not tried this process yet, we recommend following the steps on that link to reinstall the latest Intel® Graphics Driver for Windows* Version: 15.40.48.5171. ~ Just did that again followed the instruction, same result

Also, please review the following suggestions:

• Make sure the latest Windows* Updates are installed ~ YES
• Confirm that the latest version of the game is installed ~ YES

If the behavior persists once you have confirmed the previous recommendations, please provide us with the following details:

1- Just to make sure we are on the same page, are you referring to the game "World War Z: Aftermath*"? ~ YES

2- Did this game work fine before? If yes, were there any changes at the moment of the issue happening for the first time? For instance, hardware or software (Windows*, BIOS, driver, app/game updates) changes that may relate to the point when this occurred? ~ Never worked on this iGPU.

3- Is this behavior happening if you change the screen/video resolution, refresh rate or if test with different monitors and cables? ~ Same result with 1980x1080, 1600x900 , 1280x720 ; full screeen / borderless / windowed ; 59hz and 60hz ; tried a different HDMI cable, unfortuntately no other monitor to test.

Please see the attached SSU report for diagnoise. Thankyou

Best

Alex

[AndrewG_Intel]

Hello LowSpecGamr

Thank you for your response and for all the details. Please allow us to check this further, and we will be posting back in the thread as soon as possible.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello LowSpecGamr

After reviewing this further, it seems that the system doesn't meet the minimum requirements for the game based on the following websites where the following GPUs (Graphics Processing Unit) are recommended as a reference, so you may need to contact the game developer for optimization settings:

PCGamingWiki*

Steam website*

(GPUs: Nvidia* GeForce GTX 650 Ti / Intel® HD Graphics 630 / ATI Radeon* HD 5870 / AMD* R7-240)

Taking into consideration that the game barely runs as per the video with a lot of stuttering, could you please let us know where you got the game from? (e.g.: Steam, Epic, or any other Distribution Service)

Also, could you please confirm if you are using the lowest settings to play this game?

Finally, we would like to know if you also tested with the customized driver provided by the Original Equipment Manufacturer (OEM) MSI*, version 10.18.15.4240?

If you haven't tried this driver yet, we recommend giving it a try to see if it may help. However, it is important to set the right expectations because it is not certainly sure that this will fix it since we may be facing a specification issue. Also, it is very important to mention that this is a very old driver (which is the recommended one for the system as per MSI*), so it is up to you to test it and it may not fix it. For updated versions of the driver, you should request them from your OEM MSI* for this system.

• MSI* driver: Intel® VGA Driver Version 10.18.15.4240.

Note: You may use the Clean Installation process to install the MSI* driver.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello LowSpecGamr

We are checking this thread and we would like to know if you were able to review our previous post. Please do not hesitate to contact us back if you have additional inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician

[LowSpecGamr]

Hi Andrews,

Thankyou, that game minimal requirement clear things up. Although I saw a youtube video which someone runs on older HD 4400 makes me wonder if it can run without the graphic problem.

https://youtu.be/iRloUfhBneg

I got the game via EPIC store, I did set the video on lowest setting. The FPS while not capturing is not as bad but of course not much better neither.

I've tried the MSI driver still the same graphic problem but got worst performance from other games so I revert back to the latest one.

Anyway. Thankyou for trying to help.

Alex

[AndrewG_Intel]

Hello LowSpecGamr

Thank you for your response and for these details.

Please allow us to review this and we will be posting back in case there is any additional information or suggestion to share.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel · Accepted solution]

Hello LowSpecGamr

After reviewing this further, we noticed that some users report that some of the settings below help:

• Switch between Fullscreen/Windowed Mode.
• Disable VSync (Vertical Synchronization).
• Use resolution 720p.

If the behavior persists, our recommendation is to check with the game developer for optimization settings.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello LowSpecGamr

We are checking this thread and we would like to know if you were able to review our previous post. Were you able to check with the game developer?

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello LowSpecGamr

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andrew G.

Intel Customer Support Technician