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INTEL Graphics driver not updating - cpu i5-9400 @2.90GHz

Nckk
Beginner
‎08-03-2025 10:37 PM
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Hello, issue's just as the title says: my graphics driver doesn't update.

I've installed the latest version on intel-driver-support -> it doesn't register in my system.

I've also:
manually downloaded the latest drivers (31.0.101.2115 for my system) -> clean download, nothing happened

I've deleted everything by running DDU, installed (clean + normal download), nothing happened

my intel software says: 

Nckk_0-1754285549477.png

^ I've had deleted all legacy user interfaces before, but the error keeps coming back.

Nckk_1-1754285663821.png

^ what version is running

 

v what version should be running

Nckk_2-1754285673805.png

any and all help would be appreciated!

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RandyT_Intel
Moderator
‎08-04-2025 08:57 PM
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Hi @Nckk,

 

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

  

  • Please provide the SSU log report and share it here so I can review your system's configuration. 
  • Could you clarify which specific Intel software you're referring to? Please note that your graphics card is not supported and cannot run the latest Intel Graphics Software formerly known as Intel Graphics Command Center and Intel Arc Control.

 

Based on the error message, it appears that multiple versions of Intel graphics software are installed on your system, which is likely causing conflicts during detection or installation of version 31.0.101.2115.

 

  • Have you tried following the instructions in the error message to uninstall previous software versions using the Windows Add/Remove Programs feature?
  • Upon checking, your current version is 26.x, and if you'd like to update, the latest supported version is 31.0.101.2115, which is compatible with your processor’s integrated graphics.

  

I look forward to your response and am committed to resolving your issue promptly. 

  

Regards,  

  

Randy T.  

Intel Customer Support Technician  

 

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RandyT_Intel
Moderator
‎08-10-2025 03:24 PM
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Hi @Nckk,

 

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

  

Regards,  

  

Randy T.  

Intel Customer Support Technician  


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RandyT_Intel
Moderator
‎08-13-2025 05:27 PM
200 Views

Hi @Nckk,

 

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

  

Regards,  

  

Randy T.  

Intel Customer Support Technician  


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