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If install intel uhd graphics, the screen output will be weird.

kissthewhip
Beginner
314 Views

When you install an intel uhd graphic, the windows become transparent: (zoom, YouTube, etc.) Thank you for your help

0 Kudos
5 Replies
AlHill
Super User
305 Views

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

kissthewhip
Beginner
291 Views

Thank you!

Sebastian_M_Intel
Moderator
249 Views

Hello kissthewhip, 

 

Thank you for posting on the Intel® communities.   

 

Please help us to confirm the following information: 

 

1. What is the exact driver version that causes those Windows to become transparent?  

2. Provide the Report for Intel® Graphics Drivers, follow this link

3. Does the same issue happen if you use the driver provided by your system manufacturer (OEM)? You should try the following steps to do a clean installation: 

 

 

1. Download the latest driver and save it on the computer: https://www.msi.com/Content-Creation/support/Creator-17M-A10SD#down-driver&Win10%2064  

2. Disconnect from the Internet so no new drivers are automatically installed by Windows Update. 

3. Uninstall the driver and the Intel Graphics Command Center from Control Panel Programs and Features

4. Restart the computer. 

5. Confirm in Device Manager > Video Adapters the controller is listed as 'Microsoft Basic Display Adapter' > if not, repeat steps 2 through 4. 

6. If the adapter continues to be listed as ‘Intel HD Graphics’ or similar, and no other Intel Graphics driver is listed under 'Programs and Features' for removal, then it means Windows has switched to a previously installed Legacy driver. At this point we can remove Legacy drivers from Device Manager

  1. Right-click on 'Intel HD Graphics' or similar, and select 'Uninstall Device' 
  2. In the pop-up window make sure 'Delete the driver software for this device' is checked. 
  3. Click on 'Uninstall'. 
  4. Restart. (Repeat steps 6.1.1 through 6.1.4 until the device gets listed as 'Microsoft Basic Display Adapter') 

7. Install the DCH driver that was downloaded in step 1. 

8. Restart the computer. 

9. Reconnect to the Internet. 

 

If the issue does not happen with this driver, then it should be because you need to use the OEM customized drivers only, as some laptops will have these type of problems with the Intel generic drivers.  

 

Regards, 

 

Sebastian M  

Intel Customer Support Technician  


Sebastian_M_Intel
Moderator
232 Views

Hello kissthewhip,  

 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


Sebastian_M_Intel
Moderator
222 Views

Hello kissthewhip,  

  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


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