Improper scaling on non-native resolutions Eg. (720p on 1080p display 60Hz)

[qwerty1234]

When I run any full screen application at below 1080p resolution. It just centers the resolution on the display. It does not obey what I have selected in Intel graphics software. I currently have selected GPU scaling (Stretch) on intel graphics software. The application does not stretch fully to the screen. I have used following application (Doom Eternal, Crisis core final fantasy vii reunion. screen does not strech at all. On selecting full screen (exclusive) on these games it just centers on the screen on what I have selected in Intel Graphics software.

[qwerty1234]

I have intel iris Xe graphics on core i5-1235u. Both otherwise run properly

[AlHill]

@brentlorento   ChatGPT ansswers are very lame.

Doc (not an Intel employee or contractor)
[This is the dawning of the age of Colossus, where peace is compulsory, freedom is forbidden, and man’s greatest achievement is man’s greatest mistake.]

[JedG_Intel]

Hello qwerty1234,

Thank you for posting on Intel Community Forum.

To assist you effectively, please share the information below.

1. Was this working correctly before?

2. What is the native resolution of your monitor?

3. Have you tried running the games in windowed or borderless fullscreen mode instead of exclusive fullscreen?

4. Does this issue occur with all games or only specific ones like Doom Eternal and Crisis Core?

5. Kindly share the settings that you are utilizing on Intel Graphics Software.

6. If this is a laptop, kindly share the full model and the link to it if possible.

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards

Jed G.

Intel Customer Support Technician

[qwerty1234]

1. I started to act like this after certain update of intel graphics driver software update. Before I use to use GPU Scaling(Preserve Aspect Ratio) use to fill the whole display. Now none of GPU scaling method works not even Stretch to fill whole screen. I have latest WHQL Driver software update of 5/30/2025 where it also works as given in above screenshot i.e. on Stretch Scaling method of GPU scaling mode. I also tried Life is Strange, Life Is Strange: True Colors there Stretch scaling also not work. But when I tried Persona 4 Golden where even 800x600 resolution streches to whole screen using same scaling settings i.e. there i does not occur.

2. Setting of my IGS are as follows in the following screenshots:

•  Updates manual and automatic updates disabled, Install mode express. Current Driver version 32.0.101.6874
• My laptop is HP 15.6 inch Laptop PC 15-d5000. It shows as HP Laptop 15s-fq5xxx in Intel SSU.

[JedG_Intel]

Hello qwerty1234,

Thank you for providing this information.

Based on the SSU report, you're currently using drivers from Intel. Since you are using a laptop, we recommend installing the drivers provided by the original equipment manufacturer (OEM), as these are specifically customized and optimized for compatibility with your system. If you have not yet tried the OEM driver, please do so at your earliest convenience and let me know the results.

Best regards

Jed G.

Intel Customer Support Technician

[qwerty1234]

This is the OEM driver it is at around Sep,2024. Generic driver is quite new older version of OEM driver might not have the "Intel Graphics Software" on driver package. I may have older Intel Graphics Command Center. Should I revert to OEM driver or may be generic driver may fix this issue later on. I have screenshot of that.

As you can see its quite old.

[qwerty1234]

Instead of : "I may have older Intel Graphics Command Center.".
OEM driver is older than newer intel graphics.
Can I keep iris xe driver from intel other than scaling improperly, sometimes, everything works perfectly.

[JedG_Intel]

Hello qwerty1234,

Since the OEM-provided drivers have not yet been tested on your system, I strongly recommend installing and utilizing them to determine whether they help resolve the issue. OEM drivers are specifically tailored for your hardware configuration and may offer better compatibility and stability compared to generic drivers.

While I understand your preference for using the Intel Graphics Software, testing the OEM drivers is an important step in our troubleshooting process. It will allow us to better isolate the cause of the problem and identify a more effective solution.

In the meantime, if you are comfortable continuing with the Intel drivers despite the current issue, that is entirely acceptable. However, please keep in mind that using the OEM drivers may provide a more reliable experience and assist us in resolving the matter more efficiently.

Best regards

Jed G.

Intel Customer Support Technician

[RandyT_Intel]

Hello qwerty1234,

Just checking in on previous message from Jed regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Best regards

Randy T.

Intel Customer Support Technician

[qwerty1234]

Hello,

I have just used latest WHQL driver version 32.0.101.6881 . It has largely fixed my problem now when I set GPU scaling to Stretch and Centered then my desktop screen also adjusts entirely eg. switching to resolution such as 720p. When I switch to lower resolution then when I select Stretch it stretches to whole screen and when I select centered it centres to the screen i.e. black bars on all sides i.e. It works as expected.

[qwerty1234]

I don't know how this update of generic driver has worked. But also tried on some other apps at lower resolution it worked flawlessly.

[RandyT_Intel]

Hello qwerty1234,

Thank you for your update. I'm glad to hear that the latest WHQL driver version 32.0.101.6881 has largely resolved the issue you were experiencing.

With this positive outcome, I will proceed to close your case. If you encounter any further issues or need assistance in the future, please don't hesitate to submit a new ticket or post a new thread.

Thank you for your cooperation and patience throughout this process.

Best regards

Randy T.

Intel Customer Support Technician

[JedG_Intel]

Hi qwerty1234,

We are pleased to hear that updating the graphics driver to the latest version 32.0.101.6881 has successfully resolved the issue.

Before we proceed with closing this inquiry, we would like to take this opportunity to provide you with additional information regarding the differences between OEM (Original Equipment Manufacturer) drivers and generic drivers, which may be helpful for future reference.

Intel generic drivers provide the core functionality required for the hardware to operate and are often released more frequently to include the latest features and fixes. 

OEM drivers, on the other hand, are customized versions of the generic drivers that are specifically tailored by the system manufacturer for their devices. These drivers are optimized to work seamlessly with the unique hardware configurations, firmware, and software environments of the OEM's systems.

Nonetheless, as the latest driver from Intel has successfully resolved the issue, we will proceed with closing this inquiry.

Should you have any further questions or require additional assistance in the future, please feel free to submit a new request, as this thread will no longer be actively monitored.

Best regards,

Jed G.

Intel Customer Support Technician