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Incompatibilidade com as placas da intel 630 e nvidia 1050Ti

10k
Beginner
353 Views

Estou tendo problemas de incompatibilidade com os produtos nvidia 1050Ti e intel graphs 630, alguns jogos não estão dando tela de vídeo, o áudio está normal, mas o vídeo esta com problemas, se eu desativar qualquer uma das 2 placas eu consigo acessar os jogos, porem com problemas de fps baixo, já tentei varias formas para conseguir resolver, mas todas sem êxito algum.

Será que vcs poderiam me ajudar ??

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5 Replies
David_G_Intel
Moderator
334 Views

Hello 10k

  

Thank you for posting on the Intel️® communities. 

Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate.

To provide recommendations please share with us the following information:

  •  Intel® System Support Utility (Intel® SSU)  
    • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows
    • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
    • Click on the menu where it says "Summary" to change to "Detailed View".  
    • To save your scan, click on "Next", then "Save".  
  • Did you test different Intel drivers?
  • Do you get the same problem if you run integrated graphics only?
  • Which version of Windows do you use?
  • Did this setup work properly before?
  • Did you install the appropriate drivers for the NVIDIA graphics card?

 

Regards, 

David G 

Intel Customer Support Technician 

 

 

10k
Beginner
311 Views

Olá, acabei de fazer o scan e continuou o mesmo problema, desde já agradeço pelo atendimento e vamos as perguntas.

  1. O único driver que consegui baixar foi a primeira versão mas tbm fica inviável pois  desempenho fica muito baixo            
  2. Executando apenas os gráficos integrados eu consigo abrir os programas desejados mas o desempenho tbm fica baixo, inviável.
  3. Estou usando o Win 10 pro versão 1809
  4. Sim, estava normal até semana passada, segunda feira para ser exato
  5. Sim, faço os downloads dos gráficos nvidia diretamente pelo gforce expirience.

ATT. Preciso resolver esse problema urgente, pois uso meu computador para trabalho e para estudos na faculdade, obrigado.

 

 

David_G_Intel
Moderator
303 Views

Thank you for the update 10k. Please follow the previous steps and share the SSU results with us to provide recommendations.

If it is an urgent matter, you also have the option to contact live support and receive help in your native language. Here are pages where you can lookup contact information, including local/country phone numbers, by geography: 


U.S. and Canada: Intel Customer Support 

https://www.intel.com/content/www/us/en/support/contact-support.html 

Europe, Middle East and Africa: Intel Customer Support EMEA  

https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html 

Asia-Pacific: Intel Customer Support APAC  

https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html 

Latin America: Intel Customer Support LAR  

https://www.intel.com/content/www/us/en/support/contact-support/lar-contact.html 

  

You can use the online forms service or email, but I actually recommend calling them directly. The above links provide local or toll-free numbers in most countries and support most local languages. 

Please provide the report if you want to continue or let us know if you will continue with live support


Regards, 

David G 

Intel Customer Support Technician 


StrongGull
Beginner
282 Views

@David_G_Intel wrote:

Thank you for the update 10k. Please follow the previous steps and share the SSU results with us to provide recommendations.

If it is an urgent matter, you also have the option to contact live support and receive help in your native language. Here are pages where you can lookup contact information, including local/country phone numbers, by geography: 

 

U.S. and Canada: Intel Customer Support 

https://www.intel.com/content/www/us/en/support/contact-support.html/greatpeople.me

Europe, Middle East and Africa: Intel Customer Support EMEA  

https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html 

Asia-Pacific: Intel Customer Support APAC  

https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html 

Latin America: Intel Customer Support LAR  

https://www.intel.com/content/www/us/en/support/contact-support/lar-contact.html 

  

You can use the online forms service or email, but I actually recommend calling them directly. The above links provide local or toll-free numbers in most countries and support most local languages. 

Please provide the report if you want to continue or let us know if you will continue with live support

 

Regards, 

David G 

Intel Customer Support Technician 



Many thanks for that complete information!

David_G_Intel
Moderator
289 Views

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.   


Best regards,  

David G. 

Intel Customer Support Technician  


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