Incompatible Driver!

[JoeFromSD]

Folks, I’m not knowledgeable about this so bear with me!

I got a very nice gaming desktop with a nice Nvidia card, to run my 3d CAD software. Soon after I got it I started getting system freezes.

Could tis incompatible driver be the cause? How / where do I get the correct driver, or how do I research this issue better??

[AlHill]

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[JoeFromSD]

Hope I did this right!

[AlHill]

Well, something is not right.   Your system is a Dell XPS 8940, and it does not show that you have an Intel Pro/1000 adapter.

I would go to the dell support site:

https://www.dell.com/support/home/en-us/product-support/product/xps-8940-desktop/drivers

You can have the dell tool automatically check for drivers, or you can look directly at the network drivers.

Better yet, on this link, you can enter your service tag (on a sticker on your machine):

https://www.dell.com/support/home/en-us?app=drivers

That will provide you with information and drivers that are specific to your machine.

Have you or anyone else attempted to update drivers on this machine?  Have you always had this error?

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[JoeFromSD]

I was getting help from dell until they saw I had bought this computer from amazon.

Can't Intel help with this, I don't have any other support option now.

yes it has the integrated intel card, and also the nvidia card. I did update drivers last week.

[AlHill]

I have purchased dell equipment from that auction site.  As long as it is still under warranty, dell helped.

I would take the machine to a local repair shop and have them look at it.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[JoeFromSD]

wow look what I found! Any idea which ones I should install?

[AlHill]

I would try the Killer PCIe Ethernet Controller Driver.

But, as I said, Dell can automatically check for you:

https://www.dell.com/support/home/en-us?app=drivers

Do you know if the Chipset inf/device software was installed?

This can also be found the the dell drivers for your device.

And, yes, getting systems off of amazaon is something I would not do.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[JoeFromSD]

yeah this is all way out of my league Al. Can I get paid help anywhere, by experts, to figure this out?

how about that incompatible driver I first posted about?

[AlHill]

Sorry that I have disappointed you by not being an "expert".

However, you have answered none of my questions and do not want to follow my suggestion going to a local PC repair shop.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[JoeFromSD]

That's not what I meant at all Al. i was thinking an expert who could do a remote with me and actually look for all these things you mention because I don't understand this stuff.

I searched my machine for Chipset inf/device but can't find it. Where would I look for it?

I did find this online   Chipset INF Utility (intel.com)   what would I do with it after installing?

[AlHill]

No one here will remote with you. 

I have previously pointed you to the dell download site, where all drivers for your system can be found.

You should use the chipset inf/device software found there.

You can open a support request here:

https://supporttickets.intel.com/s/?language=en_US

After you do that, you should not use this forum for problem resolution.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[JoeFromSD]

I'd like to keep going with this Al.

I installed that chipset utility, what should I do with it now?

yeah I found all these updates but have no idea which to install.

please excuse me, I'm very good at what I do but almost clueless with this computer troubleshooting.

[AlHill]

As I said, you should use the one from Dell.

Also, you should contact support at the link I provided.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[JoeFromSD]

Should I remove that one from Intel before installing the other one?

OK I'll open a ticket with them. Could you summarize what I should initially tell them? Sorry, I'm pretty confused at this point.

[ACarmona_Intel]

Hello JoeFromSD,

Thank you for posting in our community.

In order for me to isolate the issue and provide the best solution, kindly provide the following information:

• When did the issue start?
• Was the system working fine before?
• Have you made changes, like software, settings, drivers, recent installations, or hardware upgrades, that resulted in this issue?
• Are there any error messages on your device manager?

1. In Device Manager, double-click the device type that has the problem.
2. Right-click the device that has the problem, and then click Properties. This opens the device's Properties dialogue box. You can see the error code in the Device Status area of this dialogue box.

• Error codes in Device Manager in Windows
  • https://support.microsoft.com/en-us/topic/error-codes-in-device-manager-in-windows-524e9e89-4dee-8883-0afa-6bca0456324e
• Upon checking your SSU, you have two graphics cards on your system, which are the UHD Graphics 750 and NVIDIA. Please confirm which one you are currently using.

Thank you, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello JoeFromSD,

We are checking in with you on the incompatible driver issue we are having in case you have any additional queries or require further explanation. Please know that we would be happy to assist you if you have any.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello JoeFromSD, 

We are checking in with you on the incompatible issue that we have, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello JoeFromSD,

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician