Optimized for Media Foundation?

[RySAP]

Hello,

I played a 4k60p video using MediaSession Player on several platforms, but it did not play smoothly.   Depending on the platform, you may experience noise or frame drops.

There is no problem when playing with Windows Media Player.

I think Intel Graphic Driver is not optimized for Media Foundation.  It is optimized only for DirectX.

Please try MediaSession Player I attached and give me a feedback.

[ACarmona_Intel]

Hello RySAP,

We greatly appreciate your posts in our Intel communities.

We understand that you are having issues with your MediaSession Player, as it is not playing smoothly.

In order for me to isolate the issue and provide the best solution, kindly provide the following information:

• When did the issue start?
• Was playing the Media Session Player working fine before?
• Have you made any changes to the system that led to the issue?
• What steps have you taken to troubleshoot the issue?
• Please provide us with your SSU, as it would really help us if we could get more information about your system.

Kindly do the following:

1. Download the Intel® System Support Utility and save the application to your system.

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

2. Open the application, tick Everything, and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.

3. To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.

4. Attach the text file here.

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello RySAP, 

We are checking in with you on the lag issue we are having in case you have any additional queries or require further explanation. Please know that we would be happy to assist you if you have any.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[RySAP]

Hello,

You can reproduce this issue easily.

- Install VC

- Play 4K 60p video with MediaSessionPlaybackExample.exe

Compare with Windows Media Player.

MediaSessionPlaybackExample.exe is a sample program from Microsoft.

I tested several platforms. This issue occurs on recent platforms.

This does not seem to occur on platforms prior to 10th generation.

However, I solved this problem by modifying the program.

[ACarmona_Intel]

Hello RySAP,

Thank you for the response.

We are truly happy to hear that you have already resolved our issue. Great job!

By the way, is it possible that you can share with us the modification you made to the program that has solved the issue? as it will be a great help to us and also to other users that might have the same issue when we can provide them with a step-by-step process for the solution.

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello  RySAP, 

We are checking in with you to see if it's possible that we may know the steps that you have taken to resolve the issue, as that would be truly appreciated.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[RySAP]

Hello Carmona,

I'm sorry.  Modification of the program is helped by other software vendor.  I cannot disclose that program.

Have you tried MediaSessionPlaybackExample.exe?

[ACarmona_Intel]

Hello RySap,

Thank you so much for the response. We understand that you would not be able to share with us the step-by-step process as the modification of the program is provided by another vendor.

In regards to the MediaSessionPlaybackExample.exe, we can try, but we will still need the exact steps that you have taken.

By the way, this thread will no longer be monitored, so please create a new one if you need any additional help or get in touch with us via another channel.

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello RySap,

Thank you so much for the response.

We understand that you would not be able to share with us the step-by-step process as the modification of the program is provided by another vendor.

In regards to the MediaSessionPlaybackExample.exe, we can try, but we will still need the exact steps that you have taken.

By the way, this thread will no longer be monitored, so please create a new one if you need any additional help or get in touch with us via another channel.

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician