Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
Announcements
All support for Intel NUC 7 - 13 systems has transitioned to ASUS. Read latest update.
20327 Discussions

My Laptop is Really Slow! Experts help?

Smith039
Beginner
911 Views

Here are my laptop specs:

Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz   2.80 GHz

Installed RAM: 8.00 GB (7.73 GB usable)

GPU: Intel(R) Iris(R) Xe Graphics

Disk: HDD 1TB Toshiba MQ04ABF100

This Laptop is pretty new as I bought this 1 month ago, but the laptop is performing ridiculously slow here are my list of problems

  • Slow booting up. It takes a while to load up to the lock screen. When I enter my password it takes more than 15 seconds to go to the home page.
  • Chrome launching is really slow. When I load up my laptop and press chrome it takes 10 seconds to launch it. I've seen laptops with lower specs launching chrome in a flash.
  • Another one about chrome. When I switch tabs, chrome just freezes for a couple of seconds and sometimes even say "not responding"
  • When I try to run heavy programs such as Adobe Photoshop or Davinci Resolve, the whole laptop gets really slow, on my family laptop which is i5 can run even better than this its really ridiculous

Thank you so much if you can help

0 Kudos
7 Replies
n_scott_pearson
Super User
908 Views

OMG, where to start? Here are a couple issues.

  • Not enough memory (remember that this memory is being shared for graphics as well as program execution).
  • Performance crippled by use of SATA HDD for O/S (only use these for data storage; use NVMe SSD for O/S).

Hope this helps,

...S

0 Kudos
Smith039
Beginner
845 Views

Thanks for the Reply, I'll try your suggestions.

0 Kudos
marks12
Beginner
721 Views

Based on your laptop specs, your device should be performing much faster than what you're experiencing. Here are some troubleshooting steps you can take to try and improve the performance:

  1. Update Drivers: Check if there are any pending driver updates for your laptop, especially for the graphics card and chipset. You can do this by going to the manufacturer's website and downloading the latest drivers for your laptop.

  2. Uninstall Unused Programs: Remove any unused programs or applications from your laptop to free up disk space and reduce the load on your system.

  3. Disable Startup Programs: Disable any unnecessary programs from starting up with your laptop to improve boot time. You can do this by going to Task Manager > Startup and disabling programs that you don't need to start automatically.

  4. Disk Cleanup: Use the built-in Disk Cleanup tool in Windows to remove temporary files and other unnecessary files that are taking up space on your hard drive.

  5. Add More RAM: Consider upgrading your laptop's RAM to at least 16GB if possible. This will improve the overall performance of your laptop, especially when running heavy programs.

  6. Check for Malware: Run a full system scan using a reputable antivirus or anti-malware software to check for any malware that may be causing performance issues.

If none of these steps help improve the performance of your laptop, you may want to consider contacting the manufacturer's support team for further assistance, as your device may be experiencing hardware issues.

 

0 Kudos
jinseer
Beginner
202 Views

hank you for providing your laptop specifications and detailing the issues you're experiencing. Based on the specs you've shared, your laptop should indeed be performing much better than what you're currently experiencing. Here are a few steps you can take to address these performance issues:

  1. Check for Software Updates: Ensure that your operating system, drivers, and applications are all up to date. Sometimes, performance issues can be resolved by installing the latest updates.

  2. Scan for Malware and Viruses: Perform a thorough scan of your system to check for any malware or viruses that may be affecting its performance.

  3. Optimize Startup Programs: Disable unnecessary startup programs to speed up the booting process. You can do this through the Task Manager or System Configuration utility.

  4. Check Disk Usage: Use the Task Manager to monitor disk usage and identify any processes that may be causing high disk usage. You can then take appropriate action to address these issues.

  5. Consider Upgrading RAM: With only 8GB of RAM, your system may struggle with multitasking and running demanding applications like Adobe Photoshop or DaVinci Resolve. Consider upgrading to a higher capacity RAM module if possible.

  6. Chrome Optimization: Try clearing the cache and cookies in Chrome, as well as disabling any unnecessary extensions. This may help improve its performance.

  7. Monitor CPU and GPU Usage: Use tools like Task Manager or Resource Monitor to monitor CPU and GPU usage while running heavy programs. If either of them is consistently maxed out, it may indicate a bottleneck that needs to be addressed.

If after trying these steps you're still experiencing performance issues, it may be worth contacting the manufacturer's support or seeking assistance from a professional technician to diagnose and resolve the problem.

I hope this helps, and good luck with improving your laptop's performance! Let me know if you have any further questions.

0 Kudos
AlHill
Super User
188 Views

@jinseer   " it may be worth contacting the manufacturer's support or seeking assistance from a professional technician to diagnose and resolve the problem."

 

Do you get all of your answers from chatgpt to respond to year-old threads that have already been responded to?

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

0 Kudos
ahyrv
Beginner
132 Views

Based on the specifications of your laptop, your device should be operating much faster than it currently is. Here are some troubleshooting suggestions to help enhance its performance:

  1. Update Drivers: Ensure that all drivers, particularly those for the graphics card and chipset, are up to date. Visit the manufacturer's website to download the latest drivers for your laptop.

  2. Remove Unused Programs: Eliminate any programs or applications from your laptop that you no longer use. This will free up disk space and reduce the strain on your system.

  3. Disable Startup Programs: Enhance boot time by deactivating unnecessary programs from automatically starting with your laptop. You can manage startup programs through Task Manager > Startup.

  4. Perform Disk Cleanup: Utilize the integrated Disk Cleanup tool in Windows to eliminate temporary files and other unnecessary data hogging space on your hard drive.

  5. Upgrade RAM: Consider boosting your laptop's RAM, aiming for at least 16GB if feasible. This will significantly enhance overall performance, especially when running resource-intensive tasks.

  6. Scan for Malware: Conduct a comprehensive system scan using reputable antivirus or anti-malware software to identify and eliminate any malicious programs that may be impacting performance.

If these measures fail to enhance your laptop's performance, you may need to seek assistance from the manufacturer's support team, as there could be underlying hardware issues.

0 Kudos
AlHill
Super User
128 Views

@ahyrv   "you may need to seek assistance from the manufacturer's support team,"

 

Isn't that what the OP is doing by posting here?  Or, do you need chatgpt to answer that for you?

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

0 Kudos
Reply