Input signal out of range when extending desktop using VGA port- How to change settings?

[LBlak]

Brand new Toshiba Satellite L70-B

Intel Core i5-421ou CPU @ 2.60Ghz

16GB Ram

64 Bit Windows 8.1

Display Adapter is listed as "Intel HD Graphics Family"

Hardware ID for display adapter is PCI\VEN_8086&DEV_0A16&SUBSYS_F9311179&REV_0B

This laptop came out of the box yesterday and I plugged an external monitor into the VGA port to extend my desktop.

The monitor has a message saying "Input Signal Out of Range Change setting to 1600x900 - 60HZ"

The screen resolution on the extended desktop is already set to 1600x900 - 60Hz

I am noticing that in the graphics options, the extended desktop goes from Built-in Display + Digital Display. I would expect the VGA port to be an analog display.

Under screen resolution, the 2nd detected monitor is listed as "Realtek". There are no other options and I cannot find a way to change the output on the 2nd display to an analog generic pnp monitor

Some screenshots are attached. I have already exhausted the Toshiba user forums, and they could not find a solution.

I have done all of the windows updates and updated the drivers on the laptop.

Any suggestions are greatly appreciated. Thank you in advance!

Leah

[Jose_H_Intel1]

If possible, use a straight VGA cable (instead of a converter or adapter) and install the monitor driver.

http://www.intel.com/support/graphics/sb/cs-022544.htm Graphics Drivers — Display Resolutions Frequently Asked Questions (FAQ)

[LBlak]

Thanks for your input. Tried using a straight VGA cable and installed driver. No success. I spend 4 hours on the phone with Toshiba tech support and made it up to 3rd level support.

Their answer to my problem was that the VGA Monitor Port is not compatible with VGA Monitors. So I shipped the laptop back to Toshiba. Problem solved.