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Been occasionally trying to update
Intel® 6th-10th Gen Processor Graphics - Windows*
over the last year or two. Keep getting the error code in subject line, which according to a google search and a search on Intel.com does not exist.
Please help.
Thanks.
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Hello Fuzzmaster,
Thank you for posting in our communities.
Please provide the following information so we can further isolate the issue and provide you with a solution:
- What method are you using when trying to update the graphics driver?
- Please share with me the link to the graphics drivers that you want to update.
- And please check your device manager to see if there are any yellow bangs, then share the screenshot with us if there are any.
- And if possible, please also share with us a photo of the actual error message that you are encountering.
- Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, errors logged in the system, etc. To generate the SSU report, please refer to the article How to Get the Intel® System Support Utility Logs on Windows. Please send us the generated SSU.txt file.
I'm looking forward to your response!
Thank you, and have a great day ahead!
Best regards,
Carmona A.
Intel Customer Support Technician
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I am trying to update my driver using the "Intel Driver & Support Assistant".
Driver is here: https://www.intel.com/content/www/us/en/download/762755/intel-6th-10th-gen-processor-graphics-windows.html
Screenshot of error and device manager is attached.
SSU report is attached.
Laptop is an ASUS Zen UX305U.
Thanks!
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Hello Fuzzmaster,
Thank you for making an effort to provide us with the information that we have required.
However, upon checking your product: Intel HD Graphics 520 is already an EOIS or discontinued, I truly wanted to help you; however, Intel Customer Service no longer supports enquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request.
Thank you for understanding, and have a great day ahead!
Best regards,
Carmona A.
Intel Customer Support Technician

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