Installation of Intel Arc B580, no power, bad card?

[GinoL]

I am attempting to install an Intel Arc B580 on a Asus Prime Z790-V AX motherboard in the PCIe 5.0 x16 slot. Card is seated and locked down and 8 pin connector is in but when system is powered on there is no power to the mobo. Tried removing and reinstalling with the same result. System boots fine when the B580 is removed.

[Mike_Intel]

Hello GinoL,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. When did you purchased the unit?
2. Was it working fine before?
3. What is the specification of your Power Supply?
4. What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[GinoL]

The Intel Arc B580 special edition was purchased from B&H Photo on Dec 13 and delivered on Feb 1.

This is new installation in a newly build system which works fine without the B580 installed.

The power supply is a Corsair RM850x

The only debugging i did was removing and reinstalling the card in other ePCI slots with the same result.

no power to the card. Also tested power to 8 pin connector which is fine.

[Mike_Intel]

Hello GinoL,

Thank you for the update.

Let me gather additional information about the unit.

1. Do you see any physical damage on the unit?
2. Did you try to clean the contacts of the Graphics card?
3. To test if this card is failing, please try a different Graphics card on your system and try to install this Graphics card on a different system.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello GinoL,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[GinoL]

Hello Mike,

There is no physical damage to the card that I can see. The box it arrived in showed no damage.

I did not clean the contacts. I just removed the plastic cover on contacts before installing. The contacts

were never touched,

My PC works fine with the B580 taken out using the onboard GPU. When the B580 is installed the MOBO

does not power up or POST.

Unfortunately I do not have another PC to test the B580 card in.

I am lost at this point.

Regards,

GinoL

[Mike_Intel]

Hello GinoL,

Thank you for the update.

The best way to test if your Graphics card is faulty is to try it on a different system.

You can ask a friend or try to go to a computer shop to have it tested. You can even try to go to your reseller and seek help if they are willing to test your Graphics card.

If your card is confirmed faulty, you need to contact your local Intel Warranty team to report the unit.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello GinoL,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[GinoL]

Hi Mike,

Sorry for the late reply.

I was  able to test the B580 on another system and I am getting the same result.

Once the B580 card is installed there is no power to the mobo or post. Once I remove the

B580 card everything is fine. Is is possible that the B580 card is defective?

Who do I contact for replacement?

Best,

GinoL

[Mike_Intel]

Hello GinoL,

Thank you for the update.

Base on you swap test your Arc B580 is faulty.

You can contact your reseller if they will help with the Warranty claim or contact your local Warranty team for assistance.

Here is the number:

https://www.intel.com/content/www/us/en/support/topics/support-phone-list.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello GinoL,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello GinoL,

I hope you are having a good day.

I am sending another follow up to check if you tried our last recommendation. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician