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Installing an updated graphics driver

desertskies
Beginner
3,773 Views

For the last two weeks, I've been attempting to install an updated Intel graphics driver (31.0.101.2114) from the Intel install site.

I say two weeks for when I download and install, it tells me all is good. I go about my business and turn the laptop off for the night. 24 hours later, I get a notice of an updated driver available. Great! Let's see...

It's the same driver. I download and install. Again, all is good...

I think you get the idea.

How do I accept the updated graphics driver and make it stick?

I have Intel UHD drivers

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10 Replies
Alberto_R_Intel
Employee
3,732 Views

desertskies, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of your Intel® processor?

What is the model of the motherboard?

If this is a laptop, what is the model of it?

You mentioned you get a notice of an updated driver available, are you using an application to install drivers?

If yes, what is the name of that application?

Was the driver installation working fine before?

Is yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


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desertskies
Beginner
3,705 Views

What is the model of your Intel® processor?

Intel® Core™ i5-10300H CPU @ 2.50GHz

What is the model of the motherboard?

HP, model 8742, v 0250

If this is a laptop, what is the model of it?

HP Pavilion g6-1d21dx

You mentioned you get a notice of an updated driver available, are you using an application to install drivers?

I utilize the website installer, Intel Driver & Support Assistant.

Was the driver installation working fine before?

Yes.

Is yes, when did the issue start?

Approx. two weeks, when I attempted to install this update (Current is dated 10/26/22).

Did you make any recent hardware/software changes that might cause this problem?

I did reload Windows, saving personal files.

Which Windows* version are you using?

Windows 11 (22H2)

Does the problem happen at home or in the work environment?

At home.

 

Report is attached. I don't see any 'third party software' logs feature to check.

 

 

 

 

 

 

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Alberto_R_Intel
Employee
3,683 Views

desertskies, Thank you very much for providing that information and the SSU report.

 

According to the SSU report, the graphics driver version currently installed on your device is 31.0.101.2114, provided by Intel®. This means that the Intel® DSA tool is actually working correctly and the driver gets properly installed as well.

 

Now, most of the times, this scenario is related to Windows*. Since Windows* does automatic driver updates, presumably what is happening here is that the Intel® DSA installs driver version 31.0.101.2114, then Windows* installs a different driver version, probably an older one, so the tool will offer the driver update once again.

 

Just to confirm, when you received the notification to install driver version 31.0.101.2114 from Intel® DSA, before performing the installation of that driver, if you check "Device Manager", do you see 31.0.101.2114 there, or is it a different driver version showing?

 

In order to see the graphics driver version currently installed:

-Open "Device Manager"

-Select "Display Adapters"

-Right-click on the "Intel® graphics controller"

-Select "Properties"

-Then choose the "Driver" tab 

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

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desertskies
Beginner
3,668 Views

Intel Corporation

Driver date : 5/13/2022

Driver version: 30.0.101.1994

 

I cut and pasted from 'Properties'. I think an update is in order.

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Alberto_R_Intel
Employee
3,624 Views

desertskies, Thank you very much for sharing those details.

 

Based on the points you just provided, if that is the driver version showing in Device Manager, then yes, it is expected for the intel DSA tool to ask for an update and it will keep doing it every time Windows* downgrades the driver automatically.

 

So, in this case, the next thing to do will be to go to "Windows Update Settings" and if it is available, choose the option "Disable Automatic Updates" or, get in contact directly with Microsoft Support so they can provide the instructions on how to disable them:

https://www.intel.com/content/www/us/en/support/articles/000087834/graphics.html

https://support.microsoft.com/en-us

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

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desertskies
Beginner
3,615 Views

Thank you Albert for the assist.

I turned automatic Windows updates off. No idea if this will do the trick, but we'll find out. The original question remains, how do I d/l the latest Intel update and make it stick?

One option is to wait for the NEXT update to come down, but should I wait that long?

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Alberto_R_Intel
Employee
3,594 Views

desertskies, You are very welcome, thank you very much for your reply.

 

By disabling the automatic Windows updates the driver should stick because it is Windows* that changes the driver version automatically. Once you get the chance please let us know the results.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

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Alberto_R_Intel
Employee
3,548 Views

Hello desertskies, I just wanted to check if the problem persists or if it was fixed after disabling the Windows* updates?


Regards,

Albert R.


Intel Customer Support Technician


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desertskies
Beginner
3,442 Views

I apologize for the late response.

The problem has been remedied by stopping auto Windows update. If I want to update, I do it the old fashion way, manually.

 

Thank you Alberto for the assist. Close the ticket.

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Alberto_R_Intel
Employee
3,506 Views

desertskies, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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