Hello @pnpromos
Thank you for posting on the Intel® communities.
Por favor, esteja ciente de que eu só posso apoiá-lo no idioma Inglês. Eu usei uma ferramenta de tradução da web para traduzir esta resposta, portanto, pode haver alguma tradução imprecisa.
In order to review this further, could you please provide us with more details?
1- Just to make sure we understand correctly, is the issue/behavior the following?
- You uninstalled Intel® Arc Control, and when you try to reinstall it, it is not installing on the system. Is this correct? If not, could you please elaborate more on the actual behavior?
2- Please describe the steps/process that you followed to uninstall Intel® Arc Control and the steps that you have tried to reinstall it.
3- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:
- Download the Intel® SSU and save the application on your computer
- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click Next and click Save.
- Once you have saved the file (.txt file), please attach it to your reply.
To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.
Best regards,
Andrew G.
Intel Customer Support Technician
