Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20947 Discussions

Intal. automatic driver update utility

MAXMAZE
Beginner
1,317 Views
after installing the automatic driver update utility from intel, my computer stopped turning on.
0 Kudos
5 Replies
DeividA_Intel
Employee
1,267 Views

Hello MAXMAZE,  

  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your computer.


Before we continue further, can you confirm if the issue started after installing the Intel® Driver & Support Assistant (Intel® DSA) or after installing a driver?


Have you checked this issue with the computer manufacturer?


 

Regards,  

Deivid A. 

Intel Customer Support Technician 


0 Kudos
MAXMAZE
Beginner
1,243 Views
The problem arose after installing and running the utility for updating doivers. According to the expert, my GPU is out of order.
0 Kudos
DeividA_Intel
Employee
1,232 Views

Hello MAXMAZE, 



Thanks for the response. Before we proceed, I would like to confirm the following:


1. Are you using a laptop or desktop computer?

2. After the driver was installed, did the computer turn again? 

3. Are you able to reinstall the operating system?

4. Are you able to reinstall the Intel® Driver & Support Assistant (Intel® DSA)?

5. Have you checked this issue with the computer manufacturer?



Best regards, 

Deivid A.  

Intel Customer Support Technician 


0 Kudos
DeividA_Intel
Employee
1,192 Views

Hello MAXMAZE, 


 

After checking your thread, I would like to know if you need further assistance. 


If so, please let me know. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


0 Kudos
DeividA_Intel
Employee
1,172 Views

Hello MAXMAZE,  


 

I was checking your thread and see that we have not heard back from you.  


I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


0 Kudos
Reply