Integrated graphics on Ultra 7 155H reporting as Intel Graphics and not Arc Graphics

[kchristidis]

Hello. I recently purchased an HP laptop with the Intel Core Ultra 7 155H and 32GB of RAM. The computer specifications sheet mentions Intel Arc Graphics as the integrated GPU. However, Windows or any other software (e.g cpu-z) reports the Display Adapter as Intel Graphics, with hardware ID 7DD5 (Meteor Lake - P) instead of 7D55 which is the Arc Graphics hardware ID. I am confused as to which iGPU is enabled on the laptop. Is there a way to figure it out? Thank you.

[RandyT_Intel]

Hello kchristidis,

To assist you effectively and resolve your issue, I need some additional information. Kindly provide answers to the following questions: 

• Have you checked the BIOS/UEFI settings to see if there’s an option to select or view the integrated GPU?
• In Windows Device Manager, under Display Adapters, what exact name and details are listed for the GPU?
• What version of the graphics driver is currently installed? Is it the latest version from the HP or Intel website?
• Have you checked the System Information tool (msinfo32) in Windows to see what it reports under Components > Display?
• Have you contacted HP support to confirm the specifications and any potential discrepancies?

In addition, you may run this tool Intel® System Support Utility for Windows* to check system information.

Randy T

Intel Customer Support Technician

[kchristidis]

Hello,

I cannot see any options for the GPU in the BIOS/UEFI

In Windows Device Manager, under Display Adapters the name is Intel Graphics

Driver version is 32.0.101.5763, the latest from the HP site.

System Information and Interl System support utility both reporting "Intel Graphics"

I have contacted HP support, they just mentioned that "according serial number and specification, the machine has "Intel Arc Graphics"

[kchristidis]

Hello.

Thanks for your reply. I have checked the BIOS/UEFI but couldn't found any GPU related options. In Windows device manager, system info and intel system support utility the graphics adapter is "Intel Graphics". Driver is the latest available from HP 32.0.101.5763. The HP support agent just mentioned that, according to the laptop's serial number. the graphics are Intel Arc.

[RandyT_Intel]

Hello kchristidis,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Randy T

Intel Customer Support Technician

[RandyT_Intel]

Hello kchristidis,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.  

Randy T.

Intel Customer Support Technician

[PK20]

Hello RandyT_Intel,

I came accross this thread and I have the same issue. I am not a native English speaker, but to my understanding your questions are answered in a manner that you may consider a new reply.

I also ran the Intel System Support Utility for Windows and the processor is identified as "Processor:"Intel(R) Core(TM) Ultra 7 155H , GenuineIntel", with "Intel(R) Graphics". Which is strange, since the documentation of Intel itself mentions Intel Arc Graphics for the Ultra 7 155H, and not the Intel Graphics. (https://www.intel.com/content/www/us/en/products/sku/236847/intel-core-ultra-7-processor-155h-24m-cache-up-to-4-80-ghz/specifications.html).

Could you bring this thread a little further?

[Saurabhhhh]

Hey,

I'm having same issues kindly reply if you got the solution i own an hp elitebook and it shows intel r graphics everywhere..

thanks..

[kchristidis]

Hi. If your laptop has a supported CPU, then, in order for the Arc graphics to be enabled, you need to have the RAM in a dual channel configuration. Simply put, if your laptop has just one dimm of RAM, you should install another one. Not sure why HP is listing Arc graphics in the spec sheets of laptops with just one dimm pre-installed, it is confusing. 

Hope that helps. 

[Saurabhhhh]

Thanks, 

I was thinking of same but was a lil concerned about buying extra ram and still getting same issue again

thanks for confirming it..

hope you have a great day mate.

[PK20]

Thank you kchristidis for your reply.

The problem is really complicated.

In your first post you mentioned that Windows reports the Display Adapter as Intel Graphics, with hardware ID 7DD5 (Meteor Lake - P) instead of 7D55 which is the Arc Graphics hardware ID.

In your reply you refer to a "supported CPU". Although 7DD5 and 7D55 both are Meteor Lake GPU's, it seems that only the 7D55 supports Intel® Arc™ Graphics, where the 7DD5 only supports Intel® Graphics (https://dgpu-docs.osgc.infra-host.com/devices/hardware-table.html). 

My question is, did you find a solution for the (not supported) 7DD5 by adding an additional DIMM module to enable Arc Graphics? Or do you actually have the 7D55 installed? My HP Elitebook 860 G11 only has one 32 GB DDR5-5600 MT/s RAM.

Thank you for replying!

[PK20]

Hi kchristidis, 

Was the issue with your 7DD5 solved after you added an additional dimm of RAM (dual channel configuration) and did you then succeed installing the Arc Graphics driver?

Thank you for letting me know, because my laptop also reports the 7DD5 id (and not the 7D55). It would be great enabling Arc Graphics just by adding an extra dimm!

[kchristidis]

Hello.

Yes, that was exactly the case. Graphics changed to Arc Graphics after adding the extra dimm.

[PK20]

Thank you kchristidis!

Problem solved. Intel Arc Graphics works fine now!