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PHasa
Beginner
1,231 Views

Intel 2000/3000 integrated GPU no signal with HDMI

Dear all,

I have MB MSI H61MA-E35 (B3) - H61 motherboard and Dell U3415W ultra wide 34" monitor.

I am unable to make it work through HDMI nor DVI-OUT no matter what I do. There is always no signal and I have tried everything (various ports on both sides, multiple cables, etc..).

When I take the computer and connect to other 24" HP monitor it works through HDMI without any problems.

When I use another computer and connect throgh DP to the U3415W it works without any problems (this computer does not have HDMI).

I just need to get to the BIOS so there is no OS involved and I do not care what resolution I will get at that moment.

Thanks in advance for any help.

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4 Replies
idata
Community Manager
149 Views

Hello Mufimufin,

 

Thank you for contacting our community forums; it will be more than a pleasure to assist you.

 

 

In order for me to assist you better, please provide me with the .txt file that the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

I Hope to hear from you soon.

 

Regards,

 

Diego S.

 

PHasa
Beginner
149 Views

Hello Diego,

I would love to do that but this computer does not run Windows, but ESXi. As mentioned above I only need to get to the BIOS.

Thank you.

idata
Community Manager
149 Views

Hello Mufimufin

 

 

Thank you for your response.

 

 

In this case, we do not really think that you are facing a GPU issue, since the MSI* H61MA-E35 (B3) - H61 motherboard actually works through HDMI to the 24" HP* monitor.

 

On the other hand, we think that you might be facing a driver issue between your board and the Dell* U3415W monitor.

 

Based on MSI's webpage, there are no drivers for VMware ESXi, as the OS supported for the board are

 

Windows* XP (32, 64), Vista (32, 64), Win 7(32, 64), 8 and 8.1 (32, 64), and 10 (32, 64).

 

You can also check that here:

 

https://www.msi.com/Motherboard/support/H61MAE35_B3# down-driver https://www.msi.com/Motherboard/support/H61MAE35_B3# down-driver

 

We strongly recommend you to contact MSI* to check if they have any other sort of driver validated for VMware ESXi.

Here is MSI* link for support:

https://www.msi.com/support Support Center | MSI Global

 

Regarding the BIOS access, have you tried to access it with the 24" HP* monitor connected to the MSI* board?

 

 

 

I hope to hear from you soon.

 

Regards,

 

Diego S.
PHasa
Beginner
149 Views

Yes I did - it was mentioned above, but that is not my main goal.

I will try to create a new thread on MSI support forum then. I however think that this is not solution since other cards are working fine and none of them has direct drivers for ESXi. As mentioned already I need to get to BIOS and ESXi does not have anything to do with BIOS whatsoever. It takes over a few seconds later.

Thanks.

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