Intel 620 and Windows 10 Fall Creators Update

[JWood10]

I updated my Windows 10 with the Fall Creators Update and I now cannot connect my Lenovo ThinkPad to my Sony TV via hdmi cable.

Before the update I regularly used the laptop and TV together, now when I plug the hdmi in the TV gives the error message that the format is not supported, but I can get sound through the tv speakers. Both the laptop and tv are less than 12 months old.

I've tested:

1. My laptop can output hdmi to a different TV.

2. My husband's laptop can connect to the Sony TV using the same hdmi cable and port.

3. I've tried most of the available refresh rates and resolutions without success.

4. The Intel Graphics Control Panel will let me select both my laptop monitor and the Sony TV but when I get it to identify displays it can only identify my laptop monitor and not the Sony.

5. I would try to roll back the display driver but that option is greyed out in graphics driver properties.

Any suggestions would be much appreciated.

Antiochus

[idata]

Hello Antiochus,

Thank you for joining the Graphics Community. I am sorry to hear you are having issues with this matter.

Could you please let us know the model of your Lenovo laptop?

Regards,

Amy C.

[JWood10]

Amy,

A https://www3.lenovo.com/au/en/deals/current-offers/deals-of-the-week/E570-AU-C4/p/20H5CTO1WWENAU3 ThinkPad E570

Thank you

Jenny

[idata]

Thank you Jenny.

We have received some reports of behaviors while using the newest Windows® 10 build, we are currently reviewing most of them.

Since you are using one of our generic Intel® HD Graphics driver versions, I would like to recommend to test one of the customized versions from Lenovo, driver https://pcsupport.lenovo.com/cr/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-EDGE-LAPTOPS/THINKPAD-E570/downloads/DS119143 Intel HD Graphics Driver for Windows 10 (64-bit) - ThinkPad E470, E570 is the latest for your model. Please, give it a try and let us know the results.

Regards,

Amy C.

[JWood10]

Amy

Thankyou,

I've installed the driver and I'll let you know how I get on.

Jenny

[idata]

Sure, keep me posted.

Regards,

Amy C.

[JWood10]

Amy,

There was a slight difference in that my desktop resized to a 4 by 3 ratio when i connected to the TV, but still no picture. I tried various resolutions and refresh rates but they didn't work.

Jenny

[idata]

Jenny, please try this driver: https://downloadcenter.intel.com/download/27199/Intel-Graphics-Driver-for-Windows-15-47- Download Intel® Graphics Driver for Windows* [15.47]

Regards,

Amy C.

[JWood10]

Amy,

The driver refused to install, I got an error message saying that the driver was not authorized for my computer.

Jenny

[JWood10]

Amy,

I just saw the other thread where other people mentioned success with the driver you recommended I try. Is there a way to 'force install' that I should try?

Jenny

[idata]

Yes Jenny, please try this method in order to install the driver: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html

Regards,

Amy C.

[JWood10]

Amy,

I tried manually installing that driver following the instructions in your link but Windows wouldn't do it - when I tried I got ' The best drivers for your device are already installed'

Jenny\

[TW4]

Hi Jenny,

I had the same problem and got it work by first setting the driver to the Microsoft Basic Display Adapter and then installing the latest Intel driver as described above.

To set the Microsoft Basic Display Adapter, select "Update driver software" in the context menu of the graphics card entry in the device manager. Then choose "Browse my computer for driver software" and then "Let me pick from a list of device drivers on my computer". In the following list, you can select the Microsoft Basic Display Adapter. After that, you are able to install the Intel Driver from the zip.

Regards.

twwd

[JWood10]

twwd,

Thank you so much for your help. I did get the driver to install and it works.

Jenny

[JWood10]

Amy,

With twwd's method I persuaded windows to install the driver you suggested and the driver seems to be working.

Thank you for your help,

Jenny

[idata]

twwd, thank you for the help!

Jenny, glad to hear that driver is working. We are currently working on drivers specifically for Fall Creators Update, they will be available soon in our https://downloadcenter.intel.com/ Drivers & Software.

Regards,

Amy C.

[ST1]

More trouble with HD 500 (J3455) driver and the W10 update...

http://forum.asrock.com/forum_posts.asp?TID=6334 Arock J3455-ITX Intel Graphics Driver - ASRock Forums

[idata]

I'm having the same issue with my HP Envy 15t laptop. Any updates driver that works for this computer? The last driver I can get to work is the one from March, 2017.

[idata]

Geoffstern, for us to further assist you and to help you with the specific problem, please create a new thread, make sure to add all the details in regard to your system. This way the next agent will have a better look at your specific scenario, you can add this thread as a reference but I recommend creating a new thread in order to isolate your case.

Regards,

Amy C.