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Intel 620 i5-8265U - QSV not available for encoders

jmacasd
Beginner
252 Views

I'm having issues with QSV encoding. mkv or mp4 using QSV causes BSOD in Windows 10 20H2. Does not happen in 2004. Happens with Dell OEM driver v26.20.100.8141 and generic latest one. I'm using Handbrake 1.3.3.

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3 Replies
AndrewG_Intel
Moderator
236 Views

Hello @jmacasd

Thank you for posting on the Intel® communities.

In order to check this further, could you please provide the following information?


1- Blue Screen of Death (BSOD) error codes and error messages:

2- Before the fact that it does not happen on Windows® 2004, was there any other change? (hardware, driver updates, software updates?)

3- Please provide detailed step-by-step instructions to try to replicate this issue.

4- If possible, please share some of the files/project that you are using so we can test using the same source of files.


5- Please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread to gather more details about your system.

  • Download the Intel® SSU and save the application on your computer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.

Note: To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
215 Views

Hello jmacasd

We would like to know if you were able to review our previous post. Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
198 Views

Hello jmacasd

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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