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Intel 770 uhd loses hardware acceleration in Chrome browser after idling overnight. Stutters.

pman62
Beginner
695 Views

Moderator: please do not lock this. This is a different issue from the one I posted previously. The issue I posted previously is upon starting Chrome with a mechanical hard drive.

This issue affects even nvme ssds, and only happens after using Chrome for a while, and idling hours later. This issue also isn't as catastrophic as the issue I posted days ago.

 

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Using a 12600k with intel UHD only.

 

After idling overnight with screen turned off, Chrome seems to lose hardware acceleration and video decode abilities when resuming work the next morning.

Youtube videos drop frames even on the lowest quality videos,

dropyt.jpg

and google maps website map browsing (panning, dragging, zoom) is very choppy and laggy, or at least, less smooth. (it is normally less smooth, but in my case, I once saw severe lag, like a 2 frame/sec slideshow)

 

Restarting the browser temporarily cures the issue, until it happens again (everyday overnight)

frequently need to restart browser to get hardware acceleration and video decoding to fully work again.

 

After idling and resuming work the next morning, I notice in task manager that the Video Processing graph has 0% activity when playing youtube videos. Normally there is video processing activity when playing youtube videos.

 

tm3.jpg

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3 Replies
DeividA_Intel
Moderator
647 Views

Hello pman62,  

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following: 



1. Was the issue present with any previous processor? If so, what was the model?

2. Was the issue present with the none BIOS beta version?

- https://www.msi.com/Motherboard/PRO-Z690-A-DDR4/support#down-bios

3. Try with the latest Intel driver"

- Driver: https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html

- Steps: https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html 

4. Was the issue present with Windows 10?

5. Was the issue present out of the box?



Best regards, 


Deivid A.  

Intel Customer Support Technician 


DeividA_Intel
Moderator
633 Views

Hello pman62, 


  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  

Regards,  


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
612 Views

Hello pman62, 



We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.    


  

Regards,  


Deivid A.  

Intel Customer Support Technician  


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