Intel ARC 770 Predator

[Vaping]

Bonjour,

Depuis la mise à jour du 11/08/2023 du pilote 31.01.101.4644, les ventilateurs de la carte graphique Intel ARC 770 Predator se mettent à faire n'importe quoi.

Ils soufflent à pleine vitesse puis s'arrêtent et de nouveau repartent à pleine vitesse et ce continuellement. 

Même si je varie les modes de fonctionnement dans le panneau de configuration du soft Predator ou dans le soft Intel rien y fait ...

HELP!!!

[Andres_Intel]

Hello Vaping,

Thank you for posting on the Intel®️ communities. I see that you are having fan issues with your Intel® Arc™ A770 Graphics (16GB), I understand how frustrating this can be, I will be happy to help you.  

Veuillez noter que je ne peux vous soutenir qu’en anglais. J’ai utilisé un outil de traduction Web pour traduire cette réponse, par conséquent, il peut y avoir une traduction inexacte.

To have a better understanding of the situation, please answer the following questions: 

• Does this happen with a specific game or app?
• What are the temperatures of the graphics card?
• What is the power supply make and model? To check compatibility
• Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU) to know your hardware and software information, you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,  

Andres P. 

Intel Customer Support Technician

[dotmec]

Hi Guys,

Same predator card, same problem after update driver to 31.01.101.4644.

The fan going up and down from 0 rpm to max speed.

On Arc control pannel setting the fan to  "Curve" and minimum fan speed to 33% the problem look disappear but the fan not goes below 1500 rpm.

[Vaping]

Ne fonctionne pas pour moi...

[AjrAlves]

@Andres_Intel This seems to be happening only to Acer Bifrost cards, after firmware 20.0.1064 contained in driver 4644.
ASRock cards are unaffected, but Acer's Bifrost is, as it uses a custom fan template because of the blower + axial fan combination.

I think this should be escalated to dev quickly, as there are lots of users with the same issue.

[Andres_Intel]

Hello Vaping,

Were you able to run the Intel® SSU?   

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Vaping]

Bonjour Andres,

Oui SSU executé et procédure proposée par Intel testé mais rien ne change.

Il faut développer un nouveau patch correctif à vos drivers...

Si je dois renvoyer la carte graphique en SAV je me retrouve sans rien...

Avez vous une solution?

Bien Cordialement 

Jules

[Andres_Intel]

Hello Vaping,

Thank you for your response.

The Intel® SSU is going to generate a file that I need you to attach for me to know your system environment. For guidance, you can access How to get the Intel® System Support Utility Logs on Windows.

Remember to answer the questions below, they are going to help me to have a better understanding of the issue:

• Does this happen with a specific game or app?
• What are the temperatures of the graphics card?
• What is the power supply make and model? To check compatibility

Regards,  

Andres P. 

Intel Customer Support Technician

[Vaping]

@Andres_Intel 

Nous avons déjà exploré les solutions que vous me demandez avec vous et vos collègues...

(Echanges via mail sur la requête n° 05951616)

Pour répondre à vos dernières question :

- Le problème (en permanence dès le démarrage) est apparu juste après la dernière MAJ de vos drivers... 

- Température en IDLE 40/45 C° Ventilation 20% / Ingame 68/70 C° ventilation 90%

- Alimentation CORSAIR RM1000

Bien Cordialement 

Vaping

[Andres_Intel]

Hello Vaping,

Thak you for your answer, it was very helpful. 

We understand you have also opened a (chat/email/phone) support case with us, so, in this case, will continue to help you through that channel now. We will therefore close this community case. Please, keep in mind that this thread will no longer be monitored by Intel, in case that you have further questions, please open a new thread.

Thanks for your understanding.

Best regards, 

Andres P.

Intel Customer Support Technician

[Vaping]

@Andres_Intel 

Pourquoi fermer ce topic??

Pas de solution trouvée pour l'instant... 

A part des test /désinstallation/réinstallation y a rien de plus.

Des drivers alternatifs? La carte graphique ne va certainement pas s'arranger avec un fonctionnement hiératique des ventilateurs...

Bien cordialement

Vaping

[Harry44]

I am a ARC 770 Predator GPU's user.

After upgrading to a new driver (Bios Version from 20.0.1060 --> 20.0.1064),

I also encountered this problem, and even after installing the new or old driver.

I hope the intel department can find a solution.

[Lappa]

Hello,

I have the same problem with my ASRock Arc A770 Phantom Gaming D 8GB OC. Since the driver update to 4644, the fans start spinning at irregular intervals from 0% to 100%.