Intel ARC Control App update always times out

[SPP]

I have been facing the issue for a long time and browsed many other people's complaints on the forum, but those solutions were not feasible. The issue of update timed out persists. I have attached the image of the problem pop-up. Please look into it quickly. Please revert asap.

[ACarmona_Intel]

Hello SPP, 

Thank you for posting in our communities.

Please generate an SSU report to help me further analyze important details on your system, such as the graphics driver version, the complete model of your graphics card, etc. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

We look forward to your response!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello SPP, 

We are checking in with you to see if you already have your SSU so we can further isolate our issue.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello SPP, 

Again, we are checking in with you to see if you already have your SSU, so we can further isolate our issue.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello SPP, 

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician