Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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Intel AVStream 2500 Driver


I have a number of HP tablets where they've just been upgraded to Windows 10 1909 and the WebCam appears to have stopped working.

Instead of showing front & rear camera it's showing World Face Right & User Face Right

The driver appears to be working properly according to the trouble shooter.

I can't see a new driver for this either on the HP site or here.

Can someone point me to where this driver is as I've not been able to locate a driver from a trusted\secure source.



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1 Reply

Hello Skipinda77,

Thank you for posting on the Intel® communities.  

After checking your post, I need to inform you that the driver that you are looking for is only provided by the Original Equipment Manufacturer of your device.

This camera is only included in OEM systems, therefore, the drivers/software is provided by them.

My recommendation would be to check with them for a possible fix on this matter.

We consider that you would need direct assistance from the OEM; if you need any additional information, please submit a new question as this thread will no longer being monitored  

Esteban D. 

Intel Technical Support Technician  

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