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Intel AVStream Camera Windows 10 DRIVER DONT WORK

fedemanz
Beginner
15,286 Views

Good afternoon,

 

                                       I have a DELL XPSS 9315 computer to which I did a clean installation of windows 10 LTSC V1809 10.0.17763 and the webcam is installed with an error so I can't use it. On the Dell page they only offer Driver for Windows 11 that I already installed because they say it's compatible, but it still doesn't work. I contacted DELL because the equipment is under warranty and they tell me that they can't give me support for that driver that I have to communicate with the manufacturer that would be INTEL. Can you help me please? it's a NEW EQUIPMENT

DRIVER.PNG

 

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Hugo_Intel
Employee
15,245 Views

Hello fedemanz


Thank you for posting on the Intel Communities. I am sorry that you are experiencing issues with the integrated camera on your system.


These cameras are only included in Original System Manufacturer (OEM) systems, as such, they customized the driver specifically for their system and there is no driver we could provide as they are given to OEMs to adjust the driver to their need.


You will need to use the driver they offer on their official website, and we would advise you to use the Operating System the equipment was made for or at least the latest version of Windows 10 19045, however, if the issue persists, please continue to contact your system manufacturer for further support.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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n_scott_pearson
Super User
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AFAIK, unless it is indicated otherwise, Intel driver packages support and are validated with the current and three previous Windows 10 releases. This means the 22H2, 21H2, 20H2 and 2004 (20H1) releases. Windows 10 LTSC release 1809 is, in fact, three additional versions back from the last supported. In this case - again unless indicated otherwise - you will need to have an older version of the Camera drivers to support this camera.

According to what I can see on the Dell site, the XPS 9315 2-in-1 is sold with Windows 11 installed. What are you doing using an ancient Windows 10 LTSC release with this particular laptop?

...S

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