Intel Arc 140v HEVC Hardware Decoding Not Working In Browser

[Nick39]

System Info:

• Laptop: Dell Pro 16 Plus (PB16250)
• CPU: Intel Core Ultra i7
• GPU: Intel Arc 140V
• Driver Version: 32.0.101.6989

Issue:
HEVC hardware decoding works in windows media player after purchasing HEVC extension from the Microsoft store. However, When I attempt to play an embedded HEVC video in chrome it doesn't recognize HEVC when looking at chrome://gpu/. In Microsoft edge HEVC does appear to be recognized in edge://gpu/ and when I go to a HEVC test site the canPlayType, IsTypeSupported, and MediaCapabilities all show that it should it work but the video just becomes a white screen with a shade of grey and black at the bottom of the video and doesn't play. I did have a chat with dell support and they told me it's nothing on the computer itself that should be blocking HEVC from playing in browsers.

Testing Scope:

I have tested on 2 different Dell Pro 16 Plus (PB16250) machines with the same specs and the same results happen on both. I have also tested with an i5 and a 130v and resulted in the same results. In edge://media-internals I did notice error here when attempting to play a video ("cannot select ffmpegvideodecoder for video decoding").

Has anyone else encountered this issue with Intel Arc graphics?

[JezreelZ_Intel]

Hi Nick39,

Thank you for providing detailed information about your setup and issue. HEVC hardware decoding works correctly in Windows Media Player and partially in Edge, but not fully in Chrome or during embedded playback. The error message “cannot select ffmpegvideodecoder for video decoding” points to a compatibility or software-level issue preventing Chrome from properly using hardware acceleration for HEVC. Since Dell support confirmed there’s no hardware blockage, the problem likely lies with browser-specific support or driver integration with the browser’s video pipeline.

To assist us in investigating the issue, please provide the following details:

1. Have you tried using the OEM driver for testing?
2. Can you confirm if the issue occurs with all browsers, or is it specific to certain ones like Chrome and Edge?
3. When did the issue start? Was it after a specific driver installation?
4. Have you used Display Driver Uninstaller (DDU) to completely remove all residual drivers and installed a new one?
5. Have you checked for any updates or patches for the browsers that might address compatibility with HEVC decoding?
6. Are there any specific error messages or logs generated when attempting to play HEVC videos in the browser? Can you provide us with a screenshot or video?
7. Is there a difference in behavior when using different video players or media formats outside of the browser?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Jezreel Z.

Intel Customer Support Technician