Intel Arc A750 powers off in game

[LSGBale]

Hey everyone,
I'm having a frustrating issue with my new Intel Arc A750. The system keeps powering off unexpectedly while playing FC25.(Only happens in this game)
I've already tried a bunch of things to fix it:
* Reinstalled drivers multiple times with DDU
* Tried different display ports and monitors
* Lowered game settings
* Updated BIOS twice
* Made sure Windows 11 is up-to-date
* Enabled ReBAR
My system specs are:
* CPU: AMD Ryzen 5 3500
* RAM: 24GB
* Motherboard: ASUS Prime B550M-K
* GPU: Intel Arc A750
* PSU: 650W
I'm starting to think the card might be defective. Any ideas or suggestions would be really helpful.

[RandyT_Intel]

Hi LSGBale,

Thank you for reaching out to Intel Customer Support. To help us isolate and diagnose the crashing issues you’re experiencing, we need to gather some additional information. Could you please provide answers to the following questions: 

1. Are the crashes random, or can they be triggered by specific actions? 
2. Do the crashes occur only with specific games or applications? If so, please specify which ones. 
3. Has this issue occurred before? 
4. Can you please run the System Support Utility (SSU) and share the logs with me? 
5. May I know the origin of the game (e.g., Steam, Epic Games, etc.)? 
6. Have you updated the game version or any related applications recently? 

I'm coordinating your case to our product support team to verify if there are any known issues with the applications or games that are crashing. I will check internally and keep you updated on any findings. 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[LSGBale]

Hey Randy T.,

Thanks for the response.

To answer your questions:

• Crash Frequency: The crashes are typically random but have recently become more frequent, they mainly happen in the middle of a game.
• Affected Games: Initially, the issue was primarily with FC 25. Ive also seen it haapen with Cyberpunk 2077 and It Takes Two.
• Previous Occurrence: This is a new issue that has arisen since I boughtthe new graphics card.
• System Support Utility (SSU): I have run the SSU and attached the logs to this email for your reference.
• Game Origin: The affected games are primarily launched through EA App, Epic Games Store, and Steam.
• Recent Updates: I have not made any recent updates to the games or related applications that could be causing the issue.

I hope this information is helpful. Please let me know if you require any further details.

Thank you for your assistance.

[RandyT_Intel]

Hi LSGBale,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hi LSGBale,

I don't have an answer at this moment, but I'll investigate it and get back to you as soon as possible. I'm going to look into the issue further.

Best regards, 

Randy T. 

Intel Customer Support Technician