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Intel Arc A770 and A750 both got stuck in Adobe Premier Pro Render

Rusho
Beginner
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Hi Everybody. Please help me to get out of this problem. I built two pc with Intel Arc A770 (cpu Intel Core i7 1300K, 32 GB Ram- Gskill Ripjaws on MSI Mag B660M Bazooka) and another one with Intel Arc A750 (cpu intel core i5 13500 32 GB Ram- Gskill Ripjaws on MSI B760M) for video content development purpose and I am using Adobe Premier Pro 2022 version. Unfortunately when I try to start render both the pc getting stuck within few seconds. Though the GPU is showing 100% occupied, the rendering process stopped on 1% 0r 2%! 
Please help.

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Andres_Intel
Employee
952 Views

Hello Rusho,

  

 

Thank you for posting on the Intel®️ communities. I see that your Intel® Arc™ Graphics are getting stuck when trying to start rendering in Adobe Premiere Pro 2022, I know this can be very frustrating, I will be happy to help you.  

 

To have a better idea of the situation, please answer the following questions: 

 

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician

 

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Andres_Intel
Employee
925 Views

Hello Rusho,

 

 

Were you able to run and generate the Intel® SSU report?   

Let us know if you still need assistance.    

  

 

Best regards,   

 

Andres P.   

Intel Customer Support Technician 


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Andres_Intel
Employee
872 Views

Hello Rusho,

 

 

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

 

  

Best regards, 

 

Intel Customer Support Technician 


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