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Monitor resolution 5120 x 1440 on UHD Graphics 620

Adam_W
Beginner
2,185 Views

Hi,

I have a QSM 49" 32:9 Ultra Wide Curved monitor which I'm trying to run on my Asus laptop with an Intel(R) UHD Graphics 620 through a single HDMI.

The required resolution of 5120 x 1440 is not a selectable option. 

Is there a way to run this monitor at the required resolution or do I need a dock and split across 2 HDMI's and use it as dual monitors?

Thanks

Adam

0 Kudos
1 Solution
Alberto_R_Intel
Moderator
2,018 Views

Hi Adam_W, Thank you very much for your response.

 

According to the specifications of the Intel® Core™ i7-8565U processor, the max resolution supported by the HDMI port with a straight connection not using adapters nor converters is 4096 x 2304@24Hz, as you can confirm here:

https://ark.intel.com/content/www/us/en/ark/products/149091/intel-core-i78565u-processor-8m-cache-up...

Page 49:

https://www.intel.com/content/www/us/en/products/docs/processors/core/8th-gen-core-family-datasheet-...

 

Based on the details shown in the Intel® graphics report, it states that the max resolution for your specific platform, as you mentioned previously is: 3840 x 2160 (24p Hz, 4K)

3840 x 2160 (25p Hz, 4K)

3840 x 2160 (30p Hz, 4K)

3840 x 2160 (50p Hz, 4K)

3840 x 2160 (60p Hz, 4K)

 

So, to answer your question, unfortunately, it will not be possible to use the 5120 x 1440 resolution on this machine, but you should be able to use 4096 x 2304@24Hz.

 

In the SSU document, we can confirm that the graphics driver currently installed on your computer is version 30.0.100.9955, which is a driver provided by Intel®.

 

We always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.

 

In order to try to get the 4096 x 2304@24Hz resolution, we can try to do a clean installation of the graphics driver provided by ASUS, version V27.20.100.8681, following the instructions in the links below:

https://www.asus.com/us/Laptops/For-Home/Everyday-use/ASUS-X509/HelpDesk_Download/?model2Name=ASUS-L...

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

 

Or, even though the Intel® graphics drivers are generic and they might or might not work with your platform, for testing purposes, we can do a clean installation this time of the Intel® generic graphics driver version 30.0.101.1069 and then verify if now you are able to use the 4096 x 2304@24Hz resolution:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?

 

We also advise to get in contact directly with ASUS support to make sure the latest BIOS version is currently installed in your laptop or to gather the instructions on how to do that:
https://www.asus.com/support/

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

View solution in original post

9 Replies
Alberto_R_Intel
Moderator
2,172 Views

Adam_W, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance in reference to your question, we just wanted to confirm a few details about your system:

What is the model of the laptop?

Is this a new computer?

When did you purchase it?

Were you able to use the 5120 x 1440 resolution on this same computer before with this or with another monitor?

What is the max resolution that you are allowed to select?

When did the issue start?

Did you make any recent hardware/software changes?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

While the monitor is connected to the laptop, please run and attach the SSU report and the Intel® graphics report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Adam_W
Beginner
2,135 Views

Hi Albert,

Thanks for your response. See below answers to your questions:

What is the model of the laptop? See attached

Is this a new computer? No it's 2 years old.

When did you purchase it? October 2019

Were you able to use the 5120 x 1440 resolution on this same computer before with this or with another monitor? No I've never used a monitor like this before.

What is the max resolution that you are allowed to select? 3840 x 2160

When did the issue start? I received a new ultra wide monitor at work last week and have been unable to get the correct resolution.

Did you make any recent hardware/software changes? No. I updated the version of graphics drive last week whilst trying to troubleshoot this screen issue.

Which Windows* version are you using? 10

Does the problem happen at home or in the work environment? I only have the ultra wide monitor at work.

While the monitor is connected to the laptop, please run and attach the SSU report and the Intel® graphics report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

 

Alx24
New Contributor II
2,126 Views

It is worth noting that 128 bytes Block 1 and Block 2 of EDID here are exactly the same

Intel® UHD Graphics 620 - Monday, 22 November 2021.txt

Raw EDID:
00 FF FF FF FF FF FF 00 31 03 FF FF 01 00 00 00
1B 1F 01 03 80 78 22 78 2A F8 E5 B3 49 3B AF 25
13 50 54 BF EF 80 71 4F 81 C0 81 40 81 80 95 00
A9 C0 B3 00 D1 C0 50 D0 00 A0 F0 70 3E 80 30 20
35 00 AA 50 41 00 00 1A 00 00 00 FD 00 30 78 48
B2 3C 00 0A 20 20 20 20 20 20 00 00 00 FC 00 51
34 39 43 48 51 42 2D 44 51 48 44 0A 00 00 00 FF
00 30 30 30 30 30 30 30 30 30 30 30 30 30 02 09

02 03 46 F1 53 01 02 03 04 05 90 11 12 13 14 1F
20 22 3F 5D 5E 5F 60 61 23 09 7F 07 83 01 00 00
6D 03 0C 00 20 00 38 3C 20 00 60 01 02 03 67 D8
5D C4 01 78 80 03 E3 05 E3 01 E4 0F 00 80 01 E6
06 07 01 61 60 26 6A 5E 00 A0 A0 A0 29 50 30 20
35 00 AA 50 41 00 00 1A 6F C2 00 A0 A0 A0 55 50
30 20 35 00 AA 50 41 00 00 1A 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 3F
02 03 46 F1 53 01 02 03 04 05 90 11 12 13 14 1F
20 22 3F 5D 5E 5F 60 61 23 09 7F 07 83 01 00 00
6D 03 0C 00 20 00 38 3C 20 00 60 01 02 03 67 D8
5D C4 01 78 80 03 E3 05 E3 01 E4 0F 00 80 01 E6
06 07 01 61 60 26 6A 5E 00 A0 A0 A0 29 50 30 20
35 00 AA 50 41 00 00 1A 6F C2 00 A0 A0 A0 55 50
30 20 35 00 AA 50 41 00 00 1A 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 3F

For example, EDID of 5K displays with a resolution of 5120x1440:

https://github.com/linuxhw/EDID/tree/master/Digital/Samsung/SAM0F9C

in which resolution 5120x1440 is located in the DisplayID extension and requires a frequency of 60Hz.

Alx24.

Alx24
New Contributor II
2,100 Views

It is worth noting that each of the two identical expansion blocks Block 1 and Block 2 of EDID
contains the corresponding HDMI 2.0 "Vendor Specific Data Block HDMI 2.0"
which has additional stereo-parameters

"Supports 3D Independent View"
"Supports 3D Dual View"
"Supports 3D OSD Disparity"


Vendor Specific Data Block HDMI 1.4
IEEE OUI: 000C03
Source Physical Address: 2000
Supports ACP, ISRC1, ISRC2
Supports 48 bits/pixel (16 bits/color)
Supports 36 bits/pixel (12 bits/color)
Supports 30 bits/pixel (10 bits/color)
Supports YCbCr 4:4:4 Deep Color
Supports Dual DVI
Max TMDS Clock Rate: 300 MHz
Video/Audio Latency Fields Present


Vendor Specific Data Block HDMI 2.0
IEEE OUI: C45DD8
Version: 1
Max TMDS Clock Rate: 600 MHz
Supports SCDC
Supports SCDC Read Request
Supports Scrambling for less <=340MHz
////////////////////////////////////////////////////////////////////////////////
Supports 3D Independent View
Supports 3D Dual View
Supports 3D OSD Disparity
////////////////////////////////////////////////////////////////////////////////
Supports 30 bits/pixel (10 bits/color) for Deep Color YCbCr 4:2:0
Supports 36 bits/pixel (12 bits/color) for Deep Color YCbCr 4:2:0
Supports 48 bits/pixel (16 bits/color) for Deep Color YCbCr 4:2:0


DTD (Detailed Timing Descriptor) in each extension block Block 1 and Block 2
contains timing details for 2560 x 1440 at 60 Hz, 2560 x 1440 at 120 Hz


Detailed Timing Descriptor
Pixel Clock: 241.7MHz / 60 Hz
Horizontal Active: 2560
Horizontal Blanking: 160
Vertical Active: 1440
Vertical Blanking: 41
Horizontal Sync Offset: 48
Horizontal Sync Pulse: 32
Vertical Sync Offset: 3
Vertical Sync Pulse: 5
Horizontal Display Size: 1194
Vertical Display Size: 336
Horizontal Border: 0
Vertical Border: 0
Interlaced: false
Stereo Mode: 0
Sync Type: 3


2-Way Line-Interleaved Stereo: false

(241700000 / (2560 + 160)) / (1440 + 41) - 60 Hz


Detailed Timing Descriptor
Pixel Clock: 497.75MHz / 120 Hz
Horizontal Active: 2560
Horizontal Blanking: 160
Vertical Active: 1440
Vertical Blanking: 85
Horizontal Sync Offset: 48
Horizontal Sync Pulse: 32
Vertical Sync Offset: 3
Vertical Sync Pulse: 5
Horizontal Display Size: 1194
Vertical Display Size: 336
Horizontal Border: 0
Vertical Border: 0
Interlaced: false
Stereo Mode: 0
Sync Type: 3


2-Way Line-Interleaved Stereo: false

(497750000 / (2560 + 160)) / (1440 + 85) = 119


Quite possibly for the display 2 x HDMI 1.4 ( 2560 x 1440 at 60 Hz )

Alx24.

 

Alberto_R_Intel
Moderator
2,073 Views

Hello Adam_W, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Adam_W
Beginner
2,029 Views

Hi Albert,

Sorry but I don't understand the information provided.

What am I required to do and how can this issue be resolved, if possible?

Thanks

Adam

Alberto_R_Intel
Moderator
2,019 Views

Hi Adam_W, Thank you very much for your response.

 

According to the specifications of the Intel® Core™ i7-8565U processor, the max resolution supported by the HDMI port with a straight connection not using adapters nor converters is 4096 x 2304@24Hz, as you can confirm here:

https://ark.intel.com/content/www/us/en/ark/products/149091/intel-core-i78565u-processor-8m-cache-up...

Page 49:

https://www.intel.com/content/www/us/en/products/docs/processors/core/8th-gen-core-family-datasheet-...

 

Based on the details shown in the Intel® graphics report, it states that the max resolution for your specific platform, as you mentioned previously is: 3840 x 2160 (24p Hz, 4K)

3840 x 2160 (25p Hz, 4K)

3840 x 2160 (30p Hz, 4K)

3840 x 2160 (50p Hz, 4K)

3840 x 2160 (60p Hz, 4K)

 

So, to answer your question, unfortunately, it will not be possible to use the 5120 x 1440 resolution on this machine, but you should be able to use 4096 x 2304@24Hz.

 

In the SSU document, we can confirm that the graphics driver currently installed on your computer is version 30.0.100.9955, which is a driver provided by Intel®.

 

We always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.

 

In order to try to get the 4096 x 2304@24Hz resolution, we can try to do a clean installation of the graphics driver provided by ASUS, version V27.20.100.8681, following the instructions in the links below:

https://www.asus.com/us/Laptops/For-Home/Everyday-use/ASUS-X509/HelpDesk_Download/?model2Name=ASUS-L...

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

 

Or, even though the Intel® graphics drivers are generic and they might or might not work with your platform, for testing purposes, we can do a clean installation this time of the Intel® generic graphics driver version 30.0.101.1069 and then verify if now you are able to use the 4096 x 2304@24Hz resolution:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?

 

We also advise to get in contact directly with ASUS support to make sure the latest BIOS version is currently installed in your laptop or to gather the instructions on how to do that:
https://www.asus.com/support/

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

Adam_W
Beginner
2,004 Views

Hi Albert,

Thank you for your detailed response and assistance.

Regards

Adam

Alberto_R_Intel
Moderator
1,971 Views

Hi Adam_W, You are very welcome, thank you very much for your response.


We are glad to know that the information provided previously was useful and helpful for you.


Any other inquiries, do not hesitate to contact us again.


Regards,

Albert R.


Intel Customer Support Technician


Reply