Intel Arc B580 Causing BSOD

[CharlieWilkinson2005]

I am regularly experiencing BSOD with the stop code VIDEO_TDR_FAILURE. I have two monitors, this has happened twice in the last day while watching a video on one monitor and using Blender on the other monitor. I have only had my graphics card for about a month and haven't had issues until this point.

[ArchieD_Intel]

Hi CharlieWilkinson2005,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• Does the issue occur only when watching video and using Blender at the same time or on any occasion?
• When did the issue start? Was it after a specific driver update or game patch?
• What are the troubleshooting steps that you tried so far?
• Is the Resizable Bar enabled?
• Have you used DDU to completely remove all residual drivers and installed a new one?
• Have you tried adjusting the graphics settings?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[CharlieWilkinson2005]

Thank you for your reply,

• The issue has only occurred when watching videos and using Blender at the same time. Although I have had another issue where the Affinity suite freezes and won't unfreeze unless I close the application and reopen it again.
• The issue started before a recent intel graphics driver update. My PC crashed showing the BSOD, after this I decided to catch up with a backlog of Windows updates, this also included updating my Intel graphics driver (version 32.0.101.6913), hoping that would fix the issue, but it didn't. After this I was watching a video and using Blender at the same time and the BSOD occurred again with the same error message VIDEO_TDR_FAILURE.
• The resizable bar feature is enabled.
• I have not removed drivers, I have heard that most of the time it doesn't work, although I will give this a go to see if it works.
• I have tried having a look at my graphics settings to see if anything has triggered it. I managed to solve the issue in the Affinity suite by turning off hardware acceleration, but it defeats the purpose of a graphics card. With Blender I am not able to do this as Blender is so reliant on the Graphics card.

Kind Regards,

Charlie

[ArchieD_Intel]

Hi CharlieWilkinson2005,

Thank you for the update. Please try performing Display Driver Uninstaller (DDU) and reinstall the Intel® Arc™ drivers and execute Clean Installation.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[AlHill]

@ArchieD_Intel I am curious.  Why use DDU when the arc driver install has the option for executing a clean install?

If executing a cl;ean install does not work, should that not be corrected to release the reliance on 3rd party products?

Doc (not an Intel employee or contractor)
[IDSA needs to be abandoned, uninstalled and forgotten]

[ArchieD_Intel]

Hi @AlHill,

Using Display Driver Uninstaller (DDU) provides a more comprehensive removal of previous graphics drivers. It thoroughly eliminates all traces, including registry entries and leftover files, which might not be fully addressed by the standard clean install. This is particularly useful for resolving persistent issues like crashes or performance problems that can arise from remnants of old drivers. While the clean install option is convenient for most users, DDU offers a more thorough approach for those seeking a completely clean slate, especially in troubleshooting scenarios or when changing graphics hardware. 

Best regards,

Archie D.

Intel Customer Support Technician

[AlHill]

Sounds reasonable, but these remnants to which you refer are typically from old INTEL drivers.  Personally, I would want my driver install (and uninstall) to cleanup after itself rather than leaving trash behind.  I have seen many threads suggesting the use of DDU without positive results.  It is an easy way for support to delay the answer to a problem by adding an extra "troubleshooiting" step and wastes a lot of the user's time.

Nothing against DDU, but Intel products lack good housekeeping.

Now, I have a machine with arc.  Let's say that the first driver installed is arc A.  Then, I install arc B, using the execute clean install.  After the install, I check for trash left behind, and there is plenty.  And this is with only one previous arc driver installed.

Simply bad programming, and I do not like having to load and maintain unnecessary 3rd party tools on my machine because of Intel's poor programming practices.

Sorry for hijacking this topic.

Doc (not an Intel employee or contractor)
[IDSA needs to be abandoned, uninstalled and forgotten]

[ArchieD_Intel]

Hi @AlHill,

I understand your concern and to address your concern and to avoid any confusion, please create a separate thread. Thank you for your cooperation.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi CharlieWilkinson2005,

I hope you had the opportunity to review the information I posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi CharlieWilkinson2005,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician