Intel Arc B580 with laggy new drivers

[E-Joergensen]

Hi

After been running on a old Geforce GTX-970 and replaced it with a Arc B580 i was quite impressed with performance of the card watching many youtube videos and review of the card. 

I started with the newest one:  6559 The driver installs fine. No errors. However the Desktop becomes extremely laggy after installation. Sometime it takes 5-10 sec to open up a browser window

So did a system reboot. Still the same. Slow / laggy menu opening. Also doing normal browsing. The driver is absolutely no good for my system. Also logging in to Windows takes 10 sek. 

So removed the driver and went with the first release driver: 6252

That seems to run fine: Windows loads fine and fast. However dragging the windows around on the desktop results in a little bit of lag.  But it runs good, with room for improvement. 

Games run fine. 3Dmark runs fine and fast. I am quite impressed with the performance. 

Resizeable bar is activated in the bios. And there is no Frame stuttering. 

However:

My external Steinberg UR22 mk2 sound card drops connection now and then. I can use the sound card normally with no problems without the Intel driver installed. As soon the driver gets installed, then it drops the USB connections from time to time? 

If i switch to the Internal Realtek on the mainboard. There is no problems.  

System information: 

Windows 10 Pro

Mainboard: Machinist X99 MR9A PRO MAX (Newest BIOS) 

64 GB DDR4 2400 Mhz RAM (quad)

Samsung 980 Pro NvME 

Intel Xeon E5 - 2680 v4 CPU

I know its a old PCI Express 3.0 platform, but the system runs quite well with the first release drivers. 

Kind regards

Joergensen

[Mike_Intel]

Hello E-Joergensen,

Thank you for posting in Intel community Forum.

Upon checking the link below, your system din not meet the hardware requirement of the Arc B580 graphics that you are using. Let me also further explain why:

https://www.intel.com/content/www/us/en/support/articles/000091128/graphics/intel-arc-dedicated-graphics-family.html

1. Xeon processors are not supported.
2. Your board is using B85 chipset. Upon checking, this chipset supports 4th Generation desktop processors which is lower because the minimum processor generation that it can support is 10th Generation desktop processor. Here is the link for reference: https://www.intel.com/content/www/us/en/products/sku/75019/intel-b85-chipset/compatible.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[E-Joergensen]

Hi Michael 

Thank you for reaching out.  🙂 

I am quite aware that the support is long gone on the chipset and the fact is that Arc B580 doesnt support Xeon processors wouldnt cause the stuttering / lag issues, because the problem IS related to the drivers: I mean: The system actually quite good  with the first release of the drivers:  6252 on the desktop. 

So something is changed from the first WHQL release to the next.  (i havent tried any of the Beta drivers) 

After i did a reset to optimized default in the bios, the card actually performs better in 3Dmark. (scoring around 22800 in DirectX 11 - 1080P test) i checked the power management, and it idles around 15-20W in desktop (I use 144 hz refresh rate) So thats fine as well. 

If i browse around on the internet, i am not the only who is suffering with strange problems with the newest drivers. Those people´s have a much newer system then me. 

That being said, i think the card performs great in games. And i am very happy to own it. I can live with the small bugs here and there, but i hope things will get smoothed out, even though my platform is old.  

Have a nice day. 🙂 

[Lucian_B]

Hi,

Just bough the B580 replacing my old GTX 1060 and as the performance goes it's great, but I do get these delays in windows (opening the start bar, opening other programs, even games take longer to load). Not sure why I get the delays, I didn't tried to downgrade to an older firmware but for sure it's not my system as the components are fairly new.

My PC specs are as follows:

PS: Seasonic Focus GX, 80+ Gold, 850W
SSD: Samsung 980 PRO 1TB PCI Express 4.0 x4 M.2 2280
Motherboard: GIGABYTE B760M GAMING X AX
RAM: Corsair Vengeance RGB 32GB DDR5 6000MHz CL36 Dual Channel Kit
Processor: Intel Raptor Lake Refresh, Core i5 14600KF 3.5GHz box
CPU Cooler: CPU ARCTIC AC Liquid Freezer III 240 ARGB Black

Any idea why I get the delays outside the games?

Regards,
Lucian

[Mike_Intel]

Hello E-Joergensen,

Thank you for understanding.

Don't worry, I already forwarded your comment about the new driver to the proper team.

Since the system is mot supported, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Lucian_B

If you need assistance, please create a new thread for us to assist you on your own thread and gather the details of your systems.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello E-Joergensen,

Thank you for patiently waiting for our update.

Kindly try the Intel Arc driver version 101.6632, which is the latest as of this writing and update us if this driver helped improve the system.

You may use the DDU method in applying the driver. You can find the steps here:

https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[E-Joergensen]

Hi Michael

I spotted the drivers on Intels site at saturday, and i installed them. And they work absolutely flawless! 🙂 

They made the system less laggy, and now everything works a lot better.  The sound still drops out on my Steinberg UR22 box. I really dont think the drivers are to blame here. Because i remember i had the same problem when i had the Nvidia card. (so i might had a problem all along, it just surfaced again when i installed the Intel card) 

I plan on installing a internal card. And see if that works, as i not satisified with the Onboard sound. 

But i did experience a lot of stuttering/lagging even without the Steinberg UR22 hooked up. With the new drivers, that problem is gone. 

Did some testing at the older and newer games and the support works great in those as well. 

Thank you for support so far and give kudos to the driver team for helping us out. 🙂 

Kind regards

Emil

[Mike_Intel]

Hello E-Joergensen,

Appreciate the update and I am glad that the issue is now fixed and thank you for those kind words.

Since the issue is fixed, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician