Intel Arc Graphics Driver Auto Roll Back

[sol1txd]

My graphics driver keep on rolling back to a specific version ".6790" shorty after every driver update. I am on the hp pavillion plus laptop 14-ew1006na. I have also tried softwares like Display Driver Uninstaller but it didn't help. Please how do I fix this?

[Roy_Intel]

Hello sol1txd,

Greetings from Intel Customer Support.

Thank you for posting your query on the Intel Community Forum!

I understand how concerning it can be when your graphics driver keeps rolling back after updates, and I appreciate the troubleshooting steps you have already attempted.

To assist you further and identify the root cause, we kindly request you to provide the following details:

• Confirmation if Windows Update is automatically installing drivers
• BIOS version of your system
• Any error messages observed during or after the driver update

In the meantime, please try the following troubleshooting steps:

Perform a Clean Installation of Graphics Driver

• Uninstall the current graphics driver from Device Manager
• Restart the system
• Download and install the latest driver from the official HP or Intel website

Install OEM Recommended Driver:

• We recommend installing the graphics driver provided by HP for your specific laptop model, as OEM drivers are customized for system compatibility

Check Windows Update Behavior:

• If Windows Update is rolling back the driver to a previous version, we recommend referring to the following article for guidance: https://www.intel.com/content/www/us/en/support/articles/000087834/graphics.html

Once you have completed the above steps and shared the requested details, we will further investigate and assist you with a resolution.

Please feel free to reach out if you need any assistance—we are here to support you.

Thank you for your patience and cooperation.

Best regard

Roy

Intel Customer Support Technician

[sol1txd · Accepted solution]

It already stopped rolling back the driver and I think it was because I unticked the option that says "execute a clean installation of graphics driver". Thank you.

[Roy_Intel]

Hello sol1txd,

Greetings from Intel Customer Support.

Thank you so much for your update. We’re really glad to hear that the issue has been resolved, and we truly appreciate you taking the time to share the solution with us. Your effort in troubleshooting and identifying the cause is highly valued.

It’s always great to see such a positive outcome, and we’re happy that your system is now working as expected.

As the concern has been successfully resolved, we will proceed with closing this thread.

Please note that this thread will no longer be monitored.

Please feel free to reach out to us anytime if you need further assistance—we are always here and more than happy to help you.

Wishing you a wonderful day ahead!

Best regards

Roy

Intel Customer Support Technician