Intel Arc Graphics Drivers Re-Install

[RivHe]

Hi,

I tried updating my intel graphics drivers on an hp spectre laptop. 

While updating, the system uninstalled my drivers, but then there was an error and the new driver was not able to install. In turn, my device display is not working properly now.

I now don't know how to get back to my previous driver version because the driver does not appear in my devices manager in the file explorer because it was deleted.

Does anyone know how to reinstall the previous driver?

Thank you!

[VonM_Intel]

Hi, RivHe.

Thank you for posting in our Intel communities.

It sounds like you're experiencing a common issue that can occur during driver updates. I would like to go step further and confirm details such as the exact model of the HP Spectre laptop, graphics driver version, and see if there are errors logged. The SSU can collect that info which can be helpful to me. 

You've mentioned that you tried to update the Intel Graphics drivers on your HP laptop. Could you please tell me the method you used for the update and the specific driver version you were trying to install? This will help us determine if there were compatibility issues with the system installed.

Best Regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, RivHe.

I hope you are doing fine.

Were you able to check the previous post?

Kindly let us know if you still need assistance.

Best Regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, RivHe.

I trust you're doing well.

I have not heard back from you, we will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician