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I got the same problem like this guy
What's different:
I have the i5-13500.
I used Intel Driver Support Assistant to install the drivers.
https://www.intel.de/content/www/de/de/support/intel-driver-support-assistant.html
I always used the “Clean Installation” option.
The first time the error occurred, I then downloaded the driver directly from the Intel homepage and installed it manually. The installation ran smoothly and both the assistant and the driver software showed the current driver.
Shortly thereafter, the driver software reported that there was an update available. So I performed the update. I ended up with a driver with an outdated version number again.
Windows Update then intervened and also downloaded a new graphics driver.
Finally, I am now at version 32.0.101.5768 and an update is constantly being displayed. Probably to 32.0.10.6913. And now I'm stuck in a loop with the same error 1000.
How do I solve this problem? Everything was done using the software provided by Intel, the Intel Driver Support Assistant.
Apparently, my CPU needs Intel® Arc™ & Iris® Xe Graphics.
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Hello Von,
I assume that Windows, or rather the Windows update process, is causing the problem.
I downloaded the latest driver (6913) and installed it manually (without DDU). The Intel Graphics software reports that the driver is up to date and that no updates are available. This remains the case even after restarting the computer.
I ran Wuauserv and it shows an update, even though the system is up to date. Windows wants to install 5768.
I think I'll go ahead and use gpedit.msc to generally exclude drivers from Windows Update.
Link Copied
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Hi MarcusN,
Thank you for posting in our Community and for providing a thorough summary of the issue you're encountering with Intel® Arc™ & Iris® Xe Graphics driver installation on your Intel® Core™ i5-13500. From what you've shared, it appears you're running into Error Code 1000, which typically indicates a failure during the installation or update process. Based on the details, this seems to involve a conflict between Windows Update, Intel DSA, and possibly the clean installation logic when handling hybrid graphics (Intel UHD + Iris Xe/Arc GPU cores). Let’s work together to get this resolved. To better understand the issue and recommend the right solution, may I kindly ask:
- Is your system a pre-built (OEM) or custom-built PC?
- If OEM, what is the exact brand and model (e.g., Dell, HP, Lenovo, etc.)?
- Have you performed any BIOS updates recently, or is your BIOS version current?
- Have you tried completely disconnecting from the internet before installing the driver manually to prevent Windows Update from interfering?
Additionally, I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue.
Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
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Hello Von!
Thank you for your reply.
Regarding your questions:
It is a pre-built system, an Acer Veriton X4710GT.
The BIOS was indeed a little outdated. The version was R02-A2. I have just updated it to the current version, R02-A4.
The graphics driver is currently at 32.0.101.5768, and an update always produces error 1000. Of course, it still shows that an update is available.
See the SSU scan attached
I haven't tried a manual update without an Internet connection yet. But I'll do that today or tomorrow.
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Hello MarcusN,
Thank you for the detailed breakdown and for providing the SSU scan. It’s incredibly helpful in understanding the full context of the issue. It appears you're encountering a known scenario where the Intel® Arc™ & Iris® Xe Graphics Driver update loop occurs, particularly with Error 1000 via the Intel® Driver Support Assistant (IDSA). You've already taken commendable steps, including BIOS updates, clean installations, and even direct driver downloads great troubleshooting work so far.
Based on your case, here's what I recommend trying next:
- Check the Intel support website for your specific hardware and ensure the driver version you are trying to install is compatible.
- Run DDU (Display Driver Uninstaller). For a fully clean driver slate, use DDU (in Safe Mode) before performing the manual install. This tool ensures no remnants of previous versions interfere.
- Try a manual installation of the driver from the Intel® Download Center. If the IDSA installation fails, you might be able to download the driver package directly from the Intel website and install (32.0.101.6913) it manually. You may follow this link on how to manually install your graphics driver to the latest version.
-
Disable Automatic Driver Updates Temporarily.
You may also consult our support article, which outlines the proper steps to perform a clean installation of Intel® Graphics Drivers on Windows
Please give this a try and let me know how it goes. If the issue persists, I’ll be happy to investigate and provide further assistance.
I have already sent you an email regarding this matter.
Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
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Hi Von,
I had already performed these exact steps in a previous version of the driver. DDU and a clean installation work perfectly. At least until the next update.
Intel has obviously been aware of this bug for some time, but has not yet fixed it.
So it remains to be said that the update procedure is broken and will probably remain broken in the long term.
The workaround with DDU works, but it's quite time-consuming. I'll stick with the outdated version. These are office computers, after all.
I received the request via remote session, but I have to decline. For one thing, I'm on a business trip on the proposed date, and for another, things are pretty stressful for me at the moment. Besides, I'm in UTC+2
If you ever need a guinea pig to reproduce the bug, I'm happy to help.
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Hello MarcusN,
Thank you for the update. I understand you haven’t yet tried a manual update while disconnected from the internet, but plan to do so today or tomorrow, that sounds like a solid next step. Performing the installation offline can often help prevent interference from Windows Update or background processes. Please proceed whenever it’s most convenient for you, and once completed, feel free to let me know how it goes. If you encounter any issues or need further assistance during the process, I’ll be more than happy to support you.
We truly appreciate your patience and the valuable insights you've shared, especially given your busy schedule. No worries at all regarding the remote session, your availability and time zone are completely understood.
Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
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Hello Von,
I assume that Windows, or rather the Windows update process, is causing the problem.
I downloaded the latest driver (6913) and installed it manually (without DDU). The Intel Graphics software reports that the driver is up to date and that no updates are available. This remains the case even after restarting the computer.
I ran Wuauserv and it shows an update, even though the system is up to date. Windows wants to install 5768.
I think I'll go ahead and use gpedit.msc to generally exclude drivers from Windows Update.
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Hello MarcusN,
Thank you for the update and for the detailed explanation of the steps you've taken so far. It does seem likely that Windows Update is overriding or misidentifying the graphics driver version, which is a known behavior in certain cases. We’ve seen instances where Windows attempts to push an older driver (like 5768) even when a newer version (such as 31.0.101.6913) is already installed and functioning properly. Using gpedit.msc to prevent Windows from automatically installing driver updates is a reasonable approach in situations like this, especially when you prefer to manually manage drivers for better system stability.
However, this behavior appears to align with a known issue where Windows Update may automatically roll back the graphics driver to a previous version, which can sometimes result in compatibility issues with newer software or hardware. To assist you further, I’d like to share our official support article that outlines the recommended troubleshooting steps for this specific scenario. You may find it helpful to review the guide, as it includes the actions we would typically take as part of the resolution process.
For your convenience, here’s the link:
Windows Update Rolling Back Graphics Driver to a Previous Version*
Note: Before starting the process, ensure the operating system version is an official release, not a Microsoft Insider program build
Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
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Hello MarcusN,
Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.
Best regards,
Von M.
Intel Customer Support Technician
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Of course, I read the answer. The guide seems a little strange to me. The clean installation option is actually the first thing you should choose. Especially since the software complains after installation without this option that parts of the old installation are still there.
And it requires manual intervention. I assume there are instructions for the CLI somewhere. But that's all too cumbersome and time-consuming for me. I already have a workaround for the faulty software.
I simply disable drivers via Windows Update and that's it.
I have about 150 clients to take care of here, and only a handful have this graphics card and graphics software.
Disable drivers via the registry and distribute via GPO. Done.
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Hello MarcusN,
Thank you for your valuable feedback and for reviewing our recommendation. You're absolutely right, a clean installation is often the best first step, especially to avoid leftover driver conflicts. I understand the process can be time-consuming, especially with many systems to manage. Your workaround using GPO and registry edits is smart and efficient for your environment.
If there's anything else we can support you with, or how you would like to proceed, feel free to reach out anytime.
Thanks again for your continued engagement.
Best regards,
Von M.
Intel Customer Support Technician
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Hello MarcusN,
Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.
Best regards,
Von M.
Intel Customer Support Technician
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Sorry, guys, but this behaviour is annoying. You're not helping.
I already told you that I found a working solution. Yet again, I'm receiving email notifications about new answers.
All new fat clients in my company will be AMD. You're just stealing my time.
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Hello MarcusN,
Thank you for your feedback, and I sincerely apologize for any inconvenience caused during this process. I understand that you’ve already resolved the issue by modifying the registry and using gpedit.msc to exclude drivers from Windows Update. We truly appreciate you taking the initiative to implement a solution. Please know that our troubleshooting recommendations were made in good faith and intended to assist with a thorough investigation of the issue. That said, since the problem has been resolved on your end and no further action is requested, we will now proceed to close this thread. If you need further assistance, please submit a new question as this thread will no longer be monitored.
Best regards,
Von M.
Intel Customer Support Technician
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after update failure,
go to device manager, find iris.. go to properties, then drivers..
below you see "return to previous driver",
win11 doesnt want to do that but you must continue..
you will see that driver will become updated with the latest driver..
in fact win11 wants to protect the driver win update has installed..
in fact previous driver is the latest driver.
yesterday I ran win24h2 repair software for an issue, I have seen that my iris driver return back to 2016.
win11 is behaving abnormal with 24H2
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