Intel® Arc™ & Iris® Xe Graphics - Windows* Installation failed with error code 999

[allenchan8888]

Would like ask for your help as encounter error 999 when update Graphics Driver 32.0.101.6913 trial several times. Attached is the detailed report for your reference.

[ArchieD_Intel]

Hi allenchan8888,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• When did the issue start?
• What are the troubleshooting steps that you tried so far?
• Have you used DDU to completely remove all residual drivers and installed a new one?
• Could you provide a screenshot of the error message you're having?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi allenchan8888,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Archie D.

Intel Customer Support Technician

[allenchan8888]

Hi Archie D.,

Sorry that I am not in front of my device and will get back to you this Sat.

Best Regards,

Allen

[allenchan8888]

• When did the issue start?

The install history as below

• What are the troubleshooting steps that you tried so far?

did not try any steps

• Have you used DDU to completely remove all residual drivers and installed a new one?

Please advise the step how to use DDU

• Could you provide a screenshot of the error message you're having?

as question 1.

Also attached the scanlog for your reference.

[ArchieD_Intel]

Hi allenchan8888,

Thank you for the update. Can you please try using the driver from your OEM as they are much more suitable and customized for your system ASUS ExpertCenter PN64-E1. You can also try performing Display Driver Uninstaller (DDU) or Clean Installation.

If you have any questions, please let me know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi allenchan8888,

Did you have a chance to review the previous post? Please feel free to reach out if you have any questions. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi allenchan8888,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician

[mdmrx]

go to device manager, find iris.. go to properties, then drivers.. 

below you see "return to previous driver",                

win11 doesnt want to do that but you must continue..

you will see that driver will  become updated with the latest driver..

in fact win11 wants to protect the driver win update has installed..

in fact previous driver is the latest driver 

yesterday I ran win24h2 repair software for an issue, I have seen that my iris driver return back to 2016.

win11 is behaving abnormal with 24H2