Intel® Arc™ & Iris® Xe Graphics - Windows* Installation failed with error code 1000

[JEL]

I keep getting the same error when attempting to update the drivers. Any ideas on how to resolve?

[ArchieD_Intel]

Hi JEL,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

Are you having issues with your current drivers?

When did the issue start? Was it after a specific update?

What are the troubleshooting steps that you tried so far?

Have you used DDU to completely remove all residual drivers and installed a new one?

Can you please provide a screenshot of the error?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi JEL,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi JEL,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician