Intel® Arc™ & Iris® Xe Graphics - Windows* Installation failed with error code 1000

[Flamman500]

I tried to update my drivers but they failed to update giving me an error code 100

[DhannielM_Intel]

Hello Flamman500,

Thank you for posting in the community. To better understand your situation, could you please provide some details? Are you using a laptop or a desktop? If it's a laptop, could you share the exact model? Additionally, what is the current GPU installed in your system?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Flamman500]

Its a Dell Inspiron 16-5640 lap top with an Intel Core 7,150U

[DhannielM_Intel]

Hello Flamman500,

I'm following up to see if you've had a chance to review my previous response requesting additional information about this issue. Please share more details about the current problem you're experiencing so I can offer an appropriate solution.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello Flamman500,

To gain a better understanding of your system information, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system details. You can follow the instructions at this link to obtain the Intel® System Support Utility Logs on Windows and send the text file here. How to get the Intel® System Support Utility Logs on Windows

Additionally, I have a few questions that will be helpful in addressing this situation:

1. What driver version were you attempting to install on your laptop?
2. What is the current graphics driver version installed on your laptop?
3. Did you select "Customize Installation" and check the "Clean Installation" checkbox during the process?
4. Is this the first time you've encountered this issue, or has it been recurring with every update?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello Flamman500,

I wanted to follow up to see if you've had a chance to review the additional questions I posted in response to your reply. Please provide some details by answering these questions so that I can identify the most appropriate resolution for this issue.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello Flamman500,

Since I haven't received a response from you, I will proceed to close this inquiry. If you require further assistance, please feel free to submit a new question, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician