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I bought an intel arc750 video card, installed the latest driver available, but every time I start the system, although the computer starts correctly, I see the primary loading of the system on the screen but when I get to entering the password, the screen stays black with no signal.
I enable Resiable Bar, and i Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.
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intel A750:No signal on the display screen
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Hello Paul941
Thank you for posting on the Intel️® communities. We would be more than glad to help you with the problem you described.
To better troubleshoot your issue, please provide us with the following:
- Is this the first graphics adapter installed in your system?
- Did this issue start as soon as you installed the latest graphics driver?
- Does the issue occur if you navigate through the BIOS menu?
- In case you can try using another display/monitor and video output.
- If your processor has an integrated graphics adapter, we recommend you try connecting your monitor to the iGPU ports, usually, they are the video ports on the motherboard.
- You mentioned that you save an SSU report. Could you try attaching this report to your next response?
Best regards,
Jean O.
Intel Customer Support Technician
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Yes, i have and 3200g and yes before thia GPU, i have installed amd7800 and work.
Now i reinstalled Windows and the graphic card work. I dont know why. But at the First Time when i upgrade the last driver, dont work.
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Hello Paul941,
We are glad to know that the issue is solved after reinstalling Windows. We would like to wait a few days o confirm whether or not the issue occurs once more. Let us know un case you face any inconvenience.
Best regards,
Jean O.
Intel Customer Support Technician
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Hello Paul941,
We hope you are doing fine.
We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.
Best regards.
Jean O.
Intel Customer Support Technician.
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