Intel Arch Driver problem with extras

[Mustafa7]

Extras get stuck while loading. I waited for 1 hour, but nothing happened again. What should I do?

[JedG_Intel]

 Hello Mustafa7,

Thank you for posting at Intel Community Forums

For me to properly address this concern, please share the following details:

1.What was the previous driver that was working for you?

2.Did you have issues with the previous driver?

Additionally, to have a better understanding of your system components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

We hope to hear from you soon!

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Mustafa7,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

 Hello Mustafa7,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician