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Intel Celeron N2840, Windows 10 and Custom Resolution

YPopo
Beginner
5,407 Views

Hi all,

I have a problem. I have a Lenovo notebook with Intel Celeron N2840 processor. It works fine for simple tasks. I want to connect it to Dell monitor. Dell monitor has QHD (2560x1440) resolution. The main problem that I can't run custom resolution app on Windows 10.

I installed the latest driver via Intel Driver Update Utility. This driver doesn't have Custom Resolution option in Intel Control Panel. It has CustomModeApp in Windows System32 folder, but I can't run this app on Windows 10 (do nothing).

How can I setup custom resolution on this notebook? Intel Control Panel has Custom Resolutions tab in new driver versions, but I can't install them on this processor/video chip.

Thanks,

Yehor

0 Kudos
23 Replies
idata
Employee
2,069 Views

Hi Yehor,

 

 

Could you please provide the model of your Lenovo Notebook, to look up for the driver?

 

 

Regards,

 

Hellen.

 

YPopo
Beginner
2,069 Views

Hi Hellen,

my notebook model is Lenovo G40-30

Regards,

Yehor

idata
Employee
2,069 Views

Hi Yehor,

 

 

I recommend you to test first with the latest driver provide by your manufacturer, if you still cannot find the graphics panel, could be because we sell our Intel chipsets and processors to third party manufacturers, like Lenovo*, they design their own computers with their own features, settings and capabilities. For that reason they design their own drivers, to meet the exact specifications on their computers.

 

 

You could try uninstalling current driver version installed, use this method;
  • Open the Device Manager.
  • Find the Intel Graphics Driver.
  • Right click Intel Graphics Driver and select Uninstall.
  • Select the check box
  • Delete the driver software for this device.
  • Reboot the computer after uninstall process has finished.

 

Then try with Lenovo's* latest driver:

 

http://support.lenovo.com/cr/en/products/laptops-and-netbooks/lenovo-g-series-laptops/g40-30-noteboo... http://support.lenovo.com/cr/en/products/laptops-and-netbooks/lenovo-g-series-laptops/g40-30-noteboo...

 

 

If you want to you could try with our generic driver:

 

 

How to manually install an Intel® Graphics Driver in Windows® 10

 

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html

 

 

Intel® HD Graphics Production Driver for Windows* 10 32-bit (N-Series) Latest Driver

 

https://downloadcenter.intel.com/download/25149/Intel-HD-Graphics-Production-Driver-for-Windows-10-3... https://downloadcenter.intel.com/download/25149/Intel-HD-Graphics-Production-Driver-for-Windows-10-3...

 

 

Regards,

 

Hellen.

 

 

YPopo
Beginner
2,069 Views

Hi Hellen,

I tried all drivers which I found.

I have a 64 bit Windows 10. Seems as Intel hasn't updated a driver for 64 bit Windows version.

Old drivers have a problem with CustomModeApp (it can't work on windows 8.1 and 10). New drivers have Custom Resolution option inside Intel Control Panel, but I can't find any new driver for my processor and 64 bit Windows

Thanks,

Yehor

idata
Employee
2,069 Views

Hi Yehor,

 

 

I found this Graphics Driver that is compatible with your processor Windows® 10 - 64bit: https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8... https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8...

 

 

Please let me know the outcome.

 

 

Regards,

 

Hellen.

 

 

YPopo
Beginner
2,070 Views

Hi Hellen,

First of all - thanks for your time!

This is the latest driver for 64bit Windows 10. But its version is 15.33.43.4425.

For 32bit version latest is 15.40.1.4256

From googling, I found that versions before 15.35 have problems with CustomModeApp on Window 10. And only in 15.35 Intel added a Custom Resolution option inside Intel Control Panel.

Thanks,

Yehor

idata
Employee
2,070 Views

Hi,

 

 

Since you have an OEM keep in mind that not all computers manufacturers have the Custom Modes/Resolution feature enabled in the Intel graphics driver. Older Intel generic graphics drivers do not enable this feature.

 

Custom Resolutions and Modes for Graphics Drivers

 

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005540.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005540.html

 

 

Regards,

 

Hellen.

 

PWats2
Novice
2,070 Views

I have 3 laptops, all with HD 4000's and none of them can see the Custom Resolutions (One Dell, second Panasonic and third HP).

I strongly believe that this is an compatibility issue between the driver and Windows 10.

YPopo
Beginner
2,070 Views

Yes. This is a compatibility problem. In the new version, they implemented Custom Resolutions inside Intel Control Panel interface, and they work fine in Windows 10.

idata
Employee
2,070 Views

Hi,

 

 

Thanks Yehor, Older Intel generic graphics drivers do not enable this feature. NeoReaper third party manufacturers, like Lenovo*, Dell*, Panasonic* or HP*, they design their own computers with their own features, settings and capabilities they design their own drivers.

 

 

3rd Generation Intel® Core™ Processors with Intel® HD Graphics 4000, Ivy Bridge, supports Windows® 10 but with this warning:

 

 

6 - Windows 10 drivers for 3rd Generation Intel® Core™ Processors with Intel® HD Graphics 4000 and 3rd Generation Intel® Core™ Processors with Intel® HD Graphics 2500 (formerly codenamed Ivy Bridge) will include support for Windows Display Driver Model (WDDM) 1.3. For reference, WDDM 1.2 features are available on Microsoft's website. This Windows 10 driver won't be digitally signed, which means that it hasn' been tested by Windows Hardware Quality Labs (WHQL). Note that Windows will alert you with a message if a driver is not digitally signed, but you can continue the installation.

 

 

You can find this information here: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005526.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005526.html

 

 

Regards,

 

Hellen.

 

PWats2
Novice
2,070 Views

I never use the drivers from the manufacturer's website considering ALL of their graphics drivers are about 2-3 years out of date. I always use the drivers supplied from Intel's website.

PWats2
Novice
2,070 Views

I have this to add, Panasonic CONFIRMED with me via email that the laptop in question fully supports custom resolutions. Its the driver's compatibility that is at fault.

idata
Employee
2,070 Views

Hi NeoReaper,

 

 

Thanks for let me know that.

 

Since it is e OEM product, it is recommended the customize driver from the laptop manufacturer; I suggest you to ask them the configuration you require in order to set the custom resolution you are looking for.

 

 

Regards,

 

Hellen.

 

PWats2
Novice
2,070 Views

I am just bumping this since I am awaiting a reply from Panasonic regarding this problem but I strongly still believe the driver is at fault.

idata
Employee
2,070 Views

Hi NeoReaper,

 

 

It is important to mention that we sell our Intel chipsets and processors to third party manufacturers and they design their own computers with their own features, settings and capabilities. For that reason they design their own drivers, to meet the exact specifications on their computers.

 

Since it is e OEM product, I recommended you the customize driver from the laptop manufacturer.

 

 

Regards,

 

Hellen.

 

PWats2
Novice
2,070 Views

Well I guess just to finish this off, I am completely unsatisfied with the replies from both Intel and Panasonic, neither of you are willing to accept responsibility and provide help, instead Panasonic refuse to update the driver as they believe nothing is wrong with their one that they made in 2013. 2013... Let that sink in for a second, not only does it provide no support for Windows 10 officially, it also leaves me out of MANY performance fixes and bug patches if I managed to get the driver installed (Which would mean I would have to edit the drivers inf file myself). I don't mean to sound rude but if a company asked you to fix it you would so why is it soo hard as a consumer to get an answer and/or a resolution to this problem?

idata
Employee
2,070 Views

Hi NeoReaper,

 

 

I'm really sorry about that, we sell our Intel chipsets and processors to system manufacturers like Panasonic* and they design their own computers with their own features, settings and capabilities. We provide the generic driver for the controller; they design their own drivers from our generic driver, to meet the exact specifications on their computers.

 

 

Regards,

 

Hellen.

 

 

PWats2
Novice
2,070 Views

Well there is only one other way I can go about this, which is to hop onto the EDID override threads since thats the only other way I guess I can go about this.

YPopo
Beginner
1,600 Views

Hi Hellen,

But generic Intel driver has the same problems. It can't create a custom resolution. How can system manufacturer add Custom Resolution support, if Intel generic driver doesn't have this functionality?

Regards,

Yehor.

idata
Employee
1,600 Views

Hi,

 

 

It is still an existing feature included with the driver.

 

Did you try the steps on this link? http://www.intel.com/content/www/us/en/support/graphics-drivers/000005540.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005540.html

 

 

The Custom Resolutions/Modes feature has been removed and is not enabled on your computer from the Intel® HD Graphics Control Panel.

 

 

In order to access it, you will need to follow these steps:
  1. Navigate to the following directory; C:\Windows\System32.
  2. Look for the Intel application named CustomModeApp.exe.
  3. Open that .exe and you will be presented with an updated Custom Resolutions/Modes menu similar to that of older control panels.

 

Regards,

 

Hellen.

 

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