Intel Control Panel

[qwerty007]

I just updated the Intel Microsoft Store Control Panel

And my display settings are gone, just a blank page.

I can't change the color of other settings.

How can I do it?

Application version 1.100.5237.0

[qwerty007]

I have temporarily lost access to my mailbox.

Can you send the information via PM, or to another mailbox?

[Alberto_R_Intel]

qwerty007, Thank you very much for your response.

Sure, I just sent the information via PM.

Regards,

Albert R.

Intel Customer Support Technician

[qwerty007]

Thanks again for the instructions.

I would like to know if maybe I should install
Intel Graphics Command Center (Beta)
to solve my problem?

How is it different from the regular Intel Graphics Command Center?

[qwerty007]

@Alberto_R_Intel  

This is what ASUS answered me:

After confirmation by the tech team, it was determined that some features within Intel Graphics Command Center have been modified through updates in the Microsoft Store. This particular change is beyond ASUS's control. 

[Alberto_R_Intel]

qwerty007, You are very welcome, thank you very much for sharing those updates.

Sure, you can always try to install the Beta version of Intel® GCC. The difference is that the beta version was designed for testing purposes. But you can try to install it to confirm if it works better for you than the regular version.

It is unfortunate to hear that ASUS cannot provide a solution for this scenario. Based on their response, the next thing to do will be to get in contact directly with Microsoft Support to confirm and check on the features that have been modified through updates in the Microsoft Store, and if they have a possible solution for this situation:

https://support.microsoft.com/en-us

Regards,

Albert R.

Intel Customer Support Technician

[qwerty007]

I contacted Microsoft support in a chat, here is the correspondence:

Thank you for contacting Microsoft Support, this is Keenel. How can I help you today?

Keenel Ivory - 10:23
You said: Hi, a couple of weeks ago I updated the Intel Graphics Command Center application from the Microsoft Store, after updating I lost the color\saturation\shades settings in this application\bpc, etc.

You said: I contacted intel, and they said they would contact Microsoft support with this problem.

You said: For some reason they think that the problem is in the Microsoft Store...

10:25 a.m. - Sent
The WC bot said: Thanks for the information.

The WC bot said: I understand that you are having a problem with the Intel application right now. This is not the experience we want you to have. Let me do everything in my power to help you. I'm going to ask you a few questions first to narrow it down, okay? By the way, here is your case number: 7029385016 May I know your name so that I can address you properly?

Keenel Ivory - 10:26
You said: qwerty007

10:26 a.m. - Sent
The WC bot said: Thank you, qwerty007 and glad to meet you! I hope you're doing well today. I just need to go through some clarifications and details so that we can determine the best solution for this problem. First of all, can I find out the make and model of your computer?

Keenel Ivory - 10:28
You said: ASUS Vivobook Pro 14X

10:28 a.m. - Sent
The WC bot said: Noted on this. May I know what steps you have taken to solve the problem?

You said: And I turned to intel\asus for help.

10:29 a.m. - Sent
The WC bot said: Thanks for the information, qwerty007.

The WC bot said: This problem usually occurs if there is a software conflict in the processes that may prevent the Intel application from working properly.

The WC bot said: I will provide you with free support on this issue. Can I go ahead and help you remotely so that I can provide you with a hassle-free service?

Keenel Ivory - 10:33
You said: Um, but I didn't have any problems, the application just updated and these parameters disappeared...

You said: My Windows was installed in early November.

You said: All drivers correspond to the driver versions on the manufacturer's website.

You said: I haven't changed any registry settings or anything else.

10:34 a.m. - Sent
The WC bot said: Okay. The problem is not in the Microsoft Store, but in the updated Intel app

The WC bot said: Since this does not affect Windows directly. The parameters may have been moved to a different setting.

The WC bot said: And since this is an intel product, I suggest contacting them again for more information.

You said, um, what does it mean to have a "different setting"?

10:37 a.m. - Sent
The WC bot said: It may have been moved to another __cpLocation in the settings.

Keenel Ivory - 10:38
You said: Hmm..

10:39 a.m. - Sent
The WC bot said: I suggest contacting Intel, as this is their application.

Keenel Ivory - 10:44
I understand. I assure you that Microsoft and the Microsoft Store have nothing to do with this issue. Only Intel application developers provide updates for their applications, and any changes they make depend on their decision. The Microsoft Store publishes the app in the Store only after the developer has added a new update to it.

[qwerty007]

@Alberto_R_Intel 

I contacted Microsoft and they recommended contacting Intel again.

Brief answer from Microsoft support:

Kinel Ivory - 10:44
I understand. I assure you that Microsoft and the Microsoft Store have nothing to do with this issue. Only Intel application developers provide updates to their applications, and any changes they make are at their discretion. The Microsoft Store publishes an app to the Store only after the developer has added a new update to it.

I can send you all correspondence with Microsoft support via PM!

[Alberto_R_Intel]

qwerty007, Thank you very much for providing those details.

I will confirm if there is something else we can suggest from our side to further assist you on this scenario and provide a response as soon as possible.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello qwerty007, I just received an update on this matter.

In order for us to further assist you, please get in contact directly with Intel® Support through any of our support channels below, so we can perform a remote session on your computer to try to fix this problem. You can always refer to this thread if necessary.

Chat support:

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat

For phone support, depending on your location, you will see the contact information on the links below:

EMEA contact information: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html

APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html

North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).

Regards,

Albert R.

Intel Customer Support Technician

[qwerty007]

Unfortunately I can't do this. It will take time... And I don't have it.

Why don't you just release a new version of this app that fixes this problem?

[Win7ine]

I have exactly the same issue with one of my machines NUC12WSKi5 connected to my 55" Sony screen over HDMI.

All settings, especially 8/10 bit etc. have disappeared. Resetting IGCC and reinstalling makes no difference, also tried different driver versions. The IGCC App looks blank just the same as when I initiate a Remote Desktop Connection!

This is also somehow related to the "new" Windows 11 Automatic Color Management feature as for now I have to turn it ON to regain my 10Bit setting for the SONY screen.

I also tried a different screen, it all goes back to IGCC Version: 1.100.5237.0 being the culprit.

[qwerty007]

Have you tried installing Intel Graphics Command Center (Beta)

Maybe these settings are still there?

P.S. I don't understand why Intel can't admit the problem and just release a fix...

[Win7ine]

Thank you @qwerty007 for the tip! I confirm that the old BETA version 1.100.1300.0 of IGCC brings all back.

It also confirms this is a  bug in the current release. INTEL are not what they used to be.

[qwerty007]

I knew it was an Intel problem!

I just don’t understand why they put on this cheap show...

And I don't understand why this problem hasn't been fixed yet...

[qwerty007]

@Alberto_R_Intel Will you be releasing an update to fix this bug?

[Alberto_R_Intel]

qwerty007, Thank you very much for your reply.

I will check on that information and provide a response as soon as possible.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello qwerty007, I just received an update on this matter.

In this case, it is important to mention that the behavior that you are describing is not a bug, but an expected behavior given the OEM design choices.

This occurs because the .inf installation file defines that when XVYCC feature is enabled for that Display the Hue and Saturation features are disabled. XVYCC is automatically detected by the driver if the display connected supports it.

Enabling Hue and Saturation is not necessary since these options/features are mutually exclusive with XVYCC. However, if the options are required, it would be necessary to modify the registry at your own risk following the instructions we provided in the email that we sent before. 

We can always help you if you contact us directly so we can do a remote session, but if you do not have the time to do that, we suggest to get in contact directly with the OEM higher-level support for further assistance based on the information we provided on this subject.

Regards,

Albert R.

Intel Customer Support Technician

[qwerty007]

Why was this done at all?

If before the application was updated, the specified parameters worked perfectly, without causing any errors or problems?

[Win7ine]

@Albert_R_Intel please can you share said information with me (and others) as well as I am having the same issue in that ALL display settings are missing with current release of IGCC whereas old BETA bring it all back! Surely this is a bug just as @qwerty007 mentioned initially at thread start and I can replicate this too.

[qwerty007]

Here are the instructions that were sent to me via PM.

As an alternative, in order to try to activate those features, please follow the steps below. Keep in mind that there is a risk of modifying the Windows registry that may create instability in your computer and affect the functionality of your whole system. So, to try the steps below will be at your own risk:

1. Click on Start.
2. Search for 'regedit.exe' and run the application.
3. Click on 'Edit' -> 'Find'.
4. Type in XVYCCFeatureEnable (Note: This is key sensitive) and hit Enter.
The default __cpLocation for this key should be: [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4d36e968-e325-11ce-bfc1-08002be10318}\0000\]
5. Right-click on the 'XVYCCFreatureEnable' and select 'Modify'.
6. Replace the default hexadecimal value 1 with 0
7. Click 'Ok'.
8. Restart the computer.

I haven't tried this instruction myself yet!

Still waiting for Intel to release a fix!

Or I’ll install the beta version, since it has missing functionality!

[Alberto_R_Intel]

qwerty007, Thank you very much for your response.

In regards to your question about why the tool was updated, that will also depend on the OEM in terms of the customizations they performed. 

From our side, we already provided all the information and details we have available about this subject. So, at this point, you can always get in contact directly with high-level OEM support for further technical assistance or contact us directly through our support channels for a remote session.

Regards,

Albert R.

Intel Customer Support Technician