Intel Control Panel

[qwerty007]

I just updated the Intel Microsoft Store Control Panel

And my display settings are gone, just a blank page.

I can't change the color of other settings.

How can I do it?

Application version 1.100.5237.0

[Win7ine]

@Alberto_R_Intel I don't understand what "OEM customisations" you are referring to, issue here is that IGCC on my INTEL NUC12WSKi5 which is your product has lost ALL Display settings with current release. These settings were available until the last update of IGCC and are also available when installing the several year old Beta from the Microsoft store!  Please clarify.

[qwerty007]

1. Who is OEM? Who do you mean?

ASUS - They made it clear that they had nothing to do with the problem!

Microsoft - They said the same thing!

2. Why do I need a remote session?
So that your support can apply the instructions that you wrote to me?

[Alberto_R_Intel]

qwerty007, In reference to your questions:

The OEM is ASUS, and it is needed to contact a high-level support since this scenario is related to their OEM (Original Equipment Manufacturer) display and the customizations done by them.

And yes, the remote session is for one of our agents to attempt the steps we provided previously.

Win7ine, Please submit your inquiry on a new thread, the reason for this is that you are using an Intel® NUC which is a different platform. So for us to better assist you and in order to try to fix the problem, please submit a new thread:

https://communities.intel.com/community/tech

Regards,

Albert R.

Intel Customer Support Technician

[qwerty007]

This is the third time I’ve repeated this to you.

I contacted ASUS, they made it clear that they had nothing to do with this problem!!!

And they told me to deal with Intel!!!

[Win7ine]

Miraculously IGCC auto-updated today to version 1.100.5287.0 which in turn resolves ALL DISPLAY SETTINGS MISSING issue for me.

@qwerty007 this may work for you just the same.

[qwerty007]

@Alberto_R_Intel 

1. I checked the registry, I don't have the 'XVYCCFreatureEnable' setting

2. I wrote to ASUS again, and they again told me to contact Intel!

[qwerty007]

@Alberto_R_Intel  

I confirm the words @Win7ine  I also received an update (version 1.100.5287.0) and all the settings are back in place, everything works as before!

[Alberto_R_Intel]

qwerty007, Thank you very much for confirming those results.

Perfect, it is great to hear that the problem got fixed after the update to version 1.100.5287.0, and now the graphics settings are working as expected as they did before.

Thank you also to Win7ine for sharing that information. We are sure it will be very helpful and useful for all the peers looking at this conversation.

Any other inquiries, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician