Intel Corporation Update Error (Display - 26.20.100.7985)

[Hasan_Ghanem]

Hi there

I'm having an issue for two month now! There is a Windows update named "Intel Corporation - Display - 26.20.100.7985" trying to install but it can not.

I have a Asus TUF F15 Gaming Laptop and running Windows 11

I tried so many ways to get rid of this update since I have a newer version already installed

what can I do to remove this update for showing up?

[IsaacQ_Intel]

Hello Hasan_Ghanem

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

In order to have a better understanding of your issue, please provide me with the following:

1.      Please give us more details about this issue behavior.

2.      When did you first notice this Windows update issue?

3.      Can you confirm whether you have successfully installed other Windows updates during this time?

4.      Do you recall any recent changes or software installations that might coincide with the appearance of this update issue?

5.      Can you confirm the current version of the Intel graphics driver installed on your laptop?

6.      Have you tried installing the problematic update manually from the Microsoft Update Catalog?

7.      Have you attempted to install the latest driver directly from the Intel website?

8.      Have you made any changes to Windows Update settings or group policies?

9.      Have you contacted Asus customer support or checked if they have any specific recommendations for your laptop model and Windows 11?

SSU: Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[Hasan_Ghanem]

Okay.

1. There is a Windows 11 update for Intel named "Intel Corporation - Display - 26.20.100.7985", it starts to download then when its trying to be get installed an error happened and it won't install on my device (it will say "retry" after couple of seconds after I press "install", I will insert a photo of the update bar from Windows Update) even if I tried to restart my Laptop or redownload the update again.

2. I believe around one or two month from now so like in August or September I guess.

3. Yes, I still download and update other updates.

4. I don't think though, I installed a couple of drivers from "Intel Driver & Support Assistant" after the issue I believe. and another thing I don't know if it is might connect to the my issue or not by my Microsoft Store is crashed also  my Armory Crate program.

5. I have a "Intel(R) UHD Graphics" and its version is (31.0.101.2125).

6. I have tried before a month I guess, and it didn't work. I even tried to uninstall the driver and install it again and problem didn't change.

7. I don't believe I did since I only download drivers that I get notify that is needed for my device, from Windows Updates and Intel Driver & Support Assistant website.

8. No, I might pause the updates for couple days then I resume them, that's all.

9. No, but I tried to see if there is people having the same issue and I found couple but with another Intel version update. even though I tried the suggested solutions and it didn't work and other solutions seems to be a bit risky to do so I avoid it.

I also attached the text file as you told me.

Thanks so much for helping

[IsaacQ_Intel]

Dear Hasan_Ghanem,

We greatly appreciate the wealth of information you've shared with us. Your input is invaluable in our efforts to resolve your issue effectively. Rest assured, we are now embarking on an internal investigation to get to the bottom of the matter.

As soon as we gather further details, we will promptly provide you with an update. Should we require any additional information from your end, we'll reach out to you without delay.

Best Regards,

Isaac Q.

Intel Customer Support Technician

[Hasan_Ghanem]

No worries, I'll be waiting

Thanks for the effort, have a great day.

[IsaacQ_Intel · Accepted solution]

Dear Hasan_Ghanem,

Thank you for your patience.

Doing some research, yes this seems to be more related to OS than gfx drivers it seems this error code ''0x80070103'' means: If you receive Windows Update error 0x80070103 while installing updates, you might be trying to install a driver that is already installed on your computer or a driver that has a lower compatibility rating than one you already have installed.

In this case, please install 31.0.101.2125 using DDU and check if the same still shows up.

Best Regards,

Isaac Q.

Intel Customer Support Technician

[IsaacQ_Intel]

Hello Hasan_Ghanem

We hope you are doing fine.

Were you able to install 31.0.101.2125 using DDU?

Let us know if you still need assistance. Otherwise, we will close the thread.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[Hasan_Ghanem]

I have used the DDU to uninstall the previous versions and downloaded the 31.0.101.2125 version that you recommended to me using the Safe Mood in both actions. After that I got a notification to from intel Driver and Support program that there is a new version but I didn't check it yet.

I went to my Windows updates and after checking for updates the update is still there "Intel Corporation - Display - 26.20.100.7985" and another one that have "Extension" written on it and it installed successfully.

But finally it got installed successfully 😍

Thanks a lot for helping me in this issue, and hope you all the best.

(also I notice the screen getting crazy, sometimes it's kind of turning off then flashes and reopen the program I was opened!? ,is this a new problem? it happened like 3 times after I did the new things and it's been just like half an hour. If it happened again I might reach out to know what to do)

[Hasan_Ghanem]

Hi there

Thanks for the new update to my issue!

I will try this method as soon as I finish my work shift and will let you know what happens.

[IsaacQ_Intel]

Dear Hasan_Ghanem,

We appreciate your prompt response, and we eagerly await the outcome.

Warm regards,

Isaac Q.

Intel Customer Support Technician

[IsaacQ_Intel]

Dear @Hasan_Ghanem,

We're absolutely thrilled to hear that you've successfully installed the driver! It was truly our pleasure to assist you when you needed it most.

Now, regarding that flickering issue, here are some steps you can try out:

1.     Check your display cables: Make sure they're snugly connected to avoid any loose connections.

2.     Test your monitor on another device: This will help us rule out any potential monitor problems.

3.     Install Windows updates: Sometimes, these updates include fixes for display issues, so it's a good idea to keep your system up to date.

4.     Run a malware scan: Just to be sure, let's make sure there are no pesky malicious programs causing trouble.

If, by any chance, the issue persists despite trying these steps, don't hesitate to reach out to Asus, the manufacturer of your hardware, for further assistance.

Your satisfaction is of utmost importance to us, and we're here to assist you every step of the way. If you have any more questions or need further assistance, please don't hesitate to let us know. Otherwise, let us know to close this thread successfully.

Warm regards,

Isaac Q.

Intel Customer Support Technician

[Hasan_Ghanem]

It's all good and the flickering issue also stops.

Thanks for all the help.

[IsaacQ_Intel]

Dear @Hasan_Ghanem,

We are pleased to learn that the provided information has been beneficial. It is our hope that this information will be of assistance to other members within the community as well. Now that the matter has been successfully resolved, we will be concluding this thread. Should you require any further information or assistance, we kindly request that you submit a new question, as this particular thread will no longer be under active monitoring.

Thanks for your understanding.

Best regards,

Isaac Q.

Intel Customer Support Technician