Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
19920 Discussions

Intel Driver Installation error

RedstoneRubenNL
Beginner
1,701 Views

RedstoneRubenNL_0-1633792751443.png

Hello!

I'm trying to get the new Intel Graphics driver update, but during the installation process, I get this error: 

RedstoneRubenNL_0-1633792934144.png

How do I fix this? Any help would be appreciated. 

-Kind regards, Ruben.

 

0 Kudos
7 Replies
mangorunner
Beginner
1,640 Views

Ditto.  I have the same problem.

0 Kudos
cordyceps
Beginner
1,608 Views

Dito. Same problem here with a Surface Pro 5 and Intel Iris Plus Graphics 640:

https://community.intel.com/t5/Graphics/Problems-driver-update-Intel-Iris-Plus-Graphics-640-Microsoft/m-p/1320848#M101587

0 Kudos
David_G_Intel
Moderator
1,532 Views

Hello RedstoneRubenNL


Thank you for posting on the Intel️® communities. Please share with us which driver gives you this problem, the installation method and Intel® System Support Utility (Intel® SSU) results 


Regards, 

David G 

Intel Customer Support Technician 


0 Kudos
RedstoneRubenNL
Beginner
1,511 Views

Hello David,

 

The installation method and what driver I'm installing should be shown in the image on the original post:

 

RedstoneRubenNL_1-1634576929628.png

I attached the intel device scan I just did using the steps you included. 

0 Kudos
David_G_Intel
Moderator
1,415 Views

Thank you for the information provided, from the report provided we noticed a couple details:


Regards, 

David G 

Intel Customer Support Technician 


0 Kudos
David_G_Intel
Moderator
1,348 Views

Were you able to check the previous post?  

Let us know if you still need assistance.    


Best regards,  

David G.  

Intel Customer Support Technician  


0 Kudos
David_G_Intel
Moderator
1,284 Views

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  


Best regards,  

David G. 

Intel Customer Support Technician  


0 Kudos
Reply