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Minecraft hangs on Intel HD 620

Igamerxlcl
New Contributor I
440 Views

I am using the latest intel DCH driver available, When I use any shaders, The game will freeze and hang without crashing. The only way out is to close it. This issue is very annoying and I want to get this fixed. However, If I roll back to the 27. x drivers, the hanging does stop. Please help me.

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4 Replies
DeividA_Intel
Moderator
398 Views

Hello Igamerxlcl,  

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  


  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  


· Download the Intel® SSU and save the application on your computer:

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  


· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  


· To save your scan, click Next and click Save.  



2. Are you using a laptop or desktop computer?


3. Do you have issues with other games?


4. Is this issue recent? If so, when did it start?




Regards,    


Deivid A. 

Intel Customer Support Technician 


DeividA_Intel
Moderator
372 Views

Hello Igamerxlcl,


  


Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
354 Views

Hello Igamerxlcl,


  


We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.    


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


Igamerxlcl
New Contributor I
340 Views

My specs are: 

Intel Core I5 7200U @2.50ghz - 2.71 Turbo boost to 3.10 GHz

Intel HD graphics 620 (Codename Kaby Lake)

16Gb Ram (8GB allocated for VRAM)

I am using a laptop, No, I do not have the same issues with other games.

Another problem I have is Intel HD graphics command center will not detect my games like Minecraft or GTA V. It will always say it has not detected any games, I can add them manually but I do not know which file it runs and I am missing the Launch button. So, I would like some help with this too.

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