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DDuli1
Beginner
545 Views

Intel® Driver & Support Assistant -- will not run under Windows 10 (1809). Error message occurs and re-occurred after re-installation of DSA. What are next steps to resolve?

 
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5 Replies
AlHill
Super User
57 Views

IDSA does indeed run on 1809.

 

Now, your anti-virus may be causing problems, or your browser. Also note that IDSA is intended for Intel boards.

 

Download, run, and ATTACH the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Doc

LeonWaksman
Super User
57 Views

Hi @DDuli1​ 

  1. Uninstall the currently installed DSA using Intel DSA Uninstaller : https://downloadcenter.intel.com/download/28598/Intel-Driver-Support-Assistant-Uninstaller?v=t . Reboot your computer.
  2. Reinstall the latest version of DSA: https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant
  3. You should also ensure that Chipset Device Software and Management Engine Interface Driver are installed.

 

Leon

 

David_V_Intel
Employee
57 Views

Hello DDuli1,

 

Thank you for posting on the Intel ® communities.

 

Were you able to check the previous posts?

 

Let me know if you still require assistance.

 

 

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

David_V_Intel
Employee
57 Views

Hello DDuli1,

 

Please contact us if you have any additional questions.

 

 

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

DDuli1
Beginner
57 Views

Thks.  I moved back to 1809 and the problem was resolved.  Sent via the Samsung Galaxy S7 edge, an AT&T 4G LTE smartphone -------- Original message --------From: Intel Forums <supportreplies@intel.com> Date: 6/6/19 1:26 PM (GMT-05:00) To: adulichan@gmail.com Subject: DavidV_Intel answered you: Intel® Driver & Support Assistant -- will not run under Windows 10 (1809).  Error message occurs and re-occurred after re-installation of DSA.  What are next steps to resolve? @media only screen and (max-device-width: 480px) { html { -webkit-text-size-adjust: 100%; } table.container { width: 100% !important; } .hidden-for-mobile { display: none !important; } .callToAction, .callToAction td, .footer { font-size: 12px !important; } .button .text { font-size: 12px !important; } .defaultIndentation { width: 10 !important; } .text { font-size: 12px !important; } a.button { width: 96 !important; } a.buttonWide { width: 118 !important; } a.buttonAuto { padding-left:1em !important; padding-right:1em !important;} a.button, a.buttonWide, a.buttonAuto { height: 23 !important; line-height: 23px !important; border-radius: 4px !important; -webkit-border-radius: 4px !important; -moz-border-radius: 4px !important; } td.buttonWrapper { width: 98 !important; height: 23 !important; } img { display: inline !important; } .circle { border-radius: 50%; clip-path: circle(50px at center); } .square { border-radius: 10%; clip-path: circle(10px at center); } } @media only screen and (min-device-width: 600px) { table.container { width: 600px !important; } } @media screen { @font-face { font-family: 'Salesforce Sans'; font-style: normal; src: local('Salesforce Sans'), local('SalesforceSans'), url(https://forums.intel.com/fonts/SalesforceSans/SalesforceSans-Regular.woff) format('woff'); } } a, a:visited { color: #015BA7; text-decoration:none; } img { display: block; } .preheader { display: none !important; } table { border-collapse: collapse; mso-table-lspace: 0px; mso-table-rspace: 0px; } Hello DDuli1,   Please contact us if you have any additional questions.     Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation             DavidV_Intel (Intel) Hello DDuli1, Please contact us if you have any additional questions.  Regards,David V Intel Customer Support TechnicianUnder Contract to Intel Corporation   View/Answer   or reply to this email             Replying to       DDuli1 (Customer) asked a question. Wednesday, May 29, 2019 7:43 AM Intel® Driver & Support Assistant -- will not run under Windows 10 (1809). Error message occurs and re-occurred after re-installation of DSA. What are next steps to resolve?               DavidV_Intel (Intel) Hello DDuli1, Please contact us if you have any additional questions.  Regards,David V Intel Customer Support TechnicianUnder Contract to Intel Corporation Thursday, June 6, 2019 10:26 AM               You're receiving emails when someone "Comments on my posts."   To change or turn off Forums email, log in as 300002220581@intel.com.isvc.   Are notifications about this post getting annoying? Reply to this email with the word " mute ".   For Privacy and Legal notices, please visit these links: http://www.intel.com/privacy, https://www.intel.com/content/www/us/en/legal/terms-of-use.html.        
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