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TMorg10
Beginner
312 Views

Intel Driver & Support Assistant will not update the driver for UHD Graphics 630

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Intel UHD Graphics Driver Fail 2020-02-04.pngThe mainboard, ASUS ROG MAXIMUS XI HERO (Wi-Fi), does have an ASUS Radeon RX 570 video card on it. This is not an issue (yet) but am just curious why the install keeps failing and is there some way around this?

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1 Solution
n_scott_pearson
Super User Retired Employee
79 Views

The install is likely failing because the board utilizes a customized version of the Intel HD Graphics driver. You cannot install the standard version of the Intel HD Graphics driver over a customized version. If this is the case, you should use *only* versions of the driver package released by Asus.

 

...S

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AlHill
Super User
79 Views

Check the ASUS bios to determine if it allows BOTH your Radeon card and Intel processor graphics to be active concurrently.

 

Also, check with ASUS on how to update THEIR bios.

 

Doc

 

n_scott_pearson
Super User Retired Employee
80 Views

The install is likely failing because the board utilizes a customized version of the Intel HD Graphics driver. You cannot install the standard version of the Intel HD Graphics driver over a customized version. If this is the case, you should use *only* versions of the driver package released by Asus.

 

...S

View solution in original post

TMorg10
Beginner
79 Views

Thanks for the replies. I have checked with ASUS and got the driver update for the graphics on the board. I made an erroneous assumption that Intel would update something labeled Intel. Oh, well. Maybe the Support Assistant will calm down. Again, thanks.

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