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Intel Driver & Support Assistant block hard drive unmounting

DiZSl
Beginner
318 Views

Hello, I have the problem with Intel Driver & Support Assistant. This app block unmounting my hard drive used in hot swap mode.

I see in the event veiwer the following note:
Application \Device\HarddiskVolume3\Program Files (x86)\Intel\Driver and Support Assistant\DSAService.exe with ID  3668 stop the process of device removing SCSI\Disk&Ven_Samsung&Prod_SSD_870_EVO_1TB\4&3556794&0&020000.
Command linf of proccess: "C:\Program Files (x86)\Intel\Driver and Support Assistant\DSAService.exe"

 

If I launch Windows without hard drive and mount it after windows starting all works fine. Also I can switch off DSAService service, but after that I can't check for drivers update.

 

I use the latest version of Driver and Support Assistant on Windows 11

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7 Replies
Alberto_R_Intel
Moderator
299 Views

DiZSl, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this matter, first, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

When did you purchase it?

Could you please confirm the version of the Intel® Driver & Support Assistant you are currently using?

Were you seeing this kind of problem between the Intel Driver & Support Assistant blocking hard drive unmounting before on this same machine?

When did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Which specific Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



DiZSl
Beginner
294 Views

1. MSI LGA1700 Z690 MAG Z690 TOMAHAWK WIFI

2. It is desktop

3. Yes, it is new computer

4. 12.2021

5. Version of instalation file: 21.7.50.3

date of digital signature: 08.12.2021

6-7. This is a new computer, I have not encountered such a problem before. The problem appeared as soon as I configured the system for using hot-swapped disk. 

8. No, I haven't made any changes other than adding new hard drive (also I set SATA3 as hot swapped in BIOS) аnd of course I installed all the software I needed, since this is a new computer

9. Windows 11 pro 21H2 22000.376

10. At home environment

Alberto_R_Intel
Moderator
285 Views

DiZSl, Thank you very much for providing that information and the SSU report.


We will do further research on this matter, as soon as I get any updates I will post all the details on this thread.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
257 Views

Hello DiZSl, I just received an update on this matter.


While we are still working on this matter, just to let you know, Intel® DSA only works with the following browsers: Chrome, Firefox and Edge, so please make sure to use one of those browsers and also to clear the browser's cache.


We also wanted to confirm, does this happen with any other hot-swappable disk?


Please try a clean installation of Intel® DSA, run the Intel® Driver & Support Assistant Uninstaller Version: 21.7.50.3:

https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.ht...


Restart and install the latest Intel® Driver & Support Assistant tool version 21.7.50.3:

https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html?wapkw=int...


If the issue remains, please provide the latest file from Intel® System Support Utility for Windows*:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


The latest Intel® Driver & Support Assistant Uninstaller log file: using File Explorer, search for DSAUninstaller.log


The latest Intel® Driver & Support Assistant log files: using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder.

Note: Uncheck "Hide System Files" to see the AppData folder.

Show hidden files

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files


Regards,

Albert R.


Intel Customer Support Technician


DiZSl
Beginner
233 Views

I did everything you said, but the problem remains.

I only have one hot swap hard drive, so I can't test with another one. But I checked it on a USB flash drive and everything works with it.

I want to note again that the problem only appears if the operating system is booted with an already connected disk. If the disk is connected after the operating system is loaded, then everything works fine.

I can assume that the device handle ( https://docs.microsoft.com/en-us/windows/win32/api/fileapi/nf-fileapi-createfilea ) is not released when polling available devices.

Requested files attached

Alberto_R_Intel
Moderator
226 Views

DiZSl, Thank you very much for letting us know those details and providing the logs.


We will continue with our research on this matter, as soon as I get any updates I will post all the details on this thread.


Regards,

Albert R.


Intel Customer Support Technician


DiZSl
Beginner
216 Views

I added an additional report from System Support Utility which I forgot yesterday 

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